Yesenia Cazares
San Bernardino
Summary
Motivated assistant manager with 7 year of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
19
19
years of professional experience
Work History
Orthodontic Assistant
Synergi Orthodontic
Rancho Cucamonga
09.2024 - 07.2025
- Assisted with the fitting and adjustment of orthodontic appliances.
- Recorded treatment information in patient records.
- Assisted orthodontist in selecting, preparing, and placing orthodontic appliances.
- Prepared and polished patients' teeth before having braces installed.
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Prepared and maintained dental instruments and equipment for procedures.
- Cleaned and maintained equipment after each use in accordance with safety protocols.
- Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
Orthodontic Assistant
Pawley Orthodontics
Glendora
09.2023 - 09.2024
- Assisted orthodontist during patient procedures and treatments.
- Prepared and organized instruments for orthodontic procedures and appointments.
- Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
- Prepared and polished patients' teeth before having braces installed.
Receptionist/Assistant Manager/Dental Assistant
Scott Moon DDS Inc
Los Angeles
04.2017 - 09.2023
- Maintained current understanding of company offerings to better serve customers and team members.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Worked closely with customers to understand needs and resolve diverse issues.
- Processed invoice payments and recorded information in account database.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Executed account updates and noted account information in company data systems.
- Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Took information from potential customers to assess needs.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Educated patients on treatment procedures and post-procedure home care.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Documented patient records with procedures performed and added notes taken to charts.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Positioned patients for treatment by making chair adjustments and prepared necessary equipment for procedures.
Assistant Manager
Round Premium Burgers
CA
08.2015 - 04.2017
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Restaurant Manager
Carl’s jr
Pasadena
09.2006 - 08.2015
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Education
AMERICAN CAREER COLLEGE
ONTARIO, CA08.2025
THE VALLEY SCHOOL FOR DENTAL ASSISTING
ENCINO, CASkills
- Patient Registration
- Taking medical and dental history
- Insurance verification
- Patient care standards
- Chairside assisting
- Orthodontist assistant
- Medical Billing
- Patient Flow Management
- Entry Data
- Treatment Setup
Timeline
Orthodontic Assistant
Synergi Orthodontic
09.2024 - 07.2025
Orthodontic Assistant
Pawley Orthodontics
09.2023 - 09.2024
Receptionist/Assistant Manager/Dental Assistant
Scott Moon DDS Inc
04.2017 - 09.2023
Assistant Manager
Round Premium Burgers
08.2015 - 04.2017
Restaurant Manager
Carl’s jr
09.2006 - 08.2015
AMERICAN CAREER COLLEGE
THE VALLEY SCHOOL FOR DENTAL ASSISTING