Yesenia Ayala
Oxnard
Summary
Proven team player with a track record of reliability, demonstrated at Amazon by consistently meeting tight deadlines in a fast-paced environment. Skilled in customer service and adept with point-of-sale systems, I excel in resolving customer complaints and training new employees, enhancing company success and customer satisfaction.
Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Committed to delivering exceptional service and building positive customer relationships in any role.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Popeyes Louisiana Chicken
08.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Used POS system to enter orders, process payments and issue receipts.
Packer Operator, Picker, Stower
Amazon
11.2022 - 07.2024
- Monitored inventory levels and reported shortages to supervisors.
- Operated packing machinery to prepare products for shipment.
- Sealed and labeled packages accurately for distribution.
- Maintained a clean and safe work environment by adhering to company safety protocols and regulations.
- Maintained excellent attendance record throughout tenure at the position.
- Consistently met deadlines for order fulfillment, contributing to overall company success in meeting customer expectations.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Penn Foster Career School Online
Scranton, PA01-2025
Skills
- Customer service
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Multitasking and organization
- Adaptability and flexibility
- Point-of-sale system
- Active listening
- Team Player
- Employee training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Cashier
Popeyes Louisiana Chicken
08.2024 - Current
Packer Operator, Picker, Stower
Amazon
11.2022 - 07.2024
High School Diploma -
Penn Foster Career School Online
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