Yesenia Arceo
Ontario
Summary
Dedicated professional with strong customer service skills. Experienced in managing patient records and handling inquiries efficiently. Committed to ensuring high-quality service and maintaining confidentiality.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Sparks
Ontario
01.2023 - Current
- Delivered packages efficiently across designated routes.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Cashier
Nutritional Center
Los Angeles
01.2020 - 01.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Medical Records Clerk
Health Care Partners LA
Monterey Park
01.2015 - 01.2020
- Process, maintain, compile, and report patient information for health requirements and standards in a manner consistent with the healthcare industry's numerical coding system.
- Protect the security of medical records to ensure that confidentiality is maintained.
- Review records for completeness, accuracy, and compliance with regulations.
- Process patient admission or discharge documents.
Education
Career Diploma - Medical Billing And Coding
Penn Foster College
Scottsdale, AZ08-2026
High School Diploma -
Hombres And Mujeres Nobles
Monterey Park, CA10-2000
Skills
- Patient record management
- Customer service
- Attention to detail
- Problem solving
- Advanced planning
- Inventory management
- Package scanning
- Customer interaction
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Delivery Driver
Sparks
01.2023 - Current
Cashier
Nutritional Center
01.2020 - 01.2023
Medical Records Clerk
Health Care Partners LA
01.2015 - 01.2020
Career Diploma - Medical Billing And Coding
Penn Foster College
High School Diploma -
Hombres And Mujeres Nobles