Yesenia Anahi Otero Fuentes
Fresno
Summary
Bilingual Health Science graduate (B.S., Health Administration emphasis) with proven experience in healthcare administration, provider engagement, and operational support. Skilled in coordinating care transitions, managing provider communications, and supporting compliance processes across diverse healthcare settings. Adept at resolving issues, facilitating credentialing, and ensuring timely delivery of ancillary services. Recognized for building strong professional relationships, delivering excellent customer service, and supporting initiatives that enhance member outcomes and provider satisfaction.
Overview
7
7
years of professional experience
Work History
Substitute Teacher (Long-Term & Short-Term)
Mendota Unified School District
01.2023 - Current
- Directed classrooms, adapted to multiple grade levels, and maintained accurate records.
- Built strong rapport with parents, administrators, and students, ensuring continuity of instruction.
- Developed problem-solving, adaptability, and communication skills transferable to provider engagement.
Administrative Support Manager / Intern
Wetstone Design Company
01.2019 - 04.2025
- Coordinated administrative processes including safety documentation, invoices, and staff training logs.
- Created brochures and compliance materials to support organizational awareness.
- Maintained professional communication with clients and vendors, ensuring timely resolution of issues.
Public Relations Director
Student Public Health Association, Fresno State
01.2023 - 01.2024
- Organized and promoted events addressing healthcare access and professional shortages.
- Strengthened community partnerships and increased engagement through outreach campaigns.
- Designed and distributed educational content across digital and campus platforms.
Education
Bachelor of Science - Health Science, Emphasis: Health Administration
California State University, Fresno
Fresno, CA05.2025
Associate of Arts - General Studies
West Hills College / Mendota High School
Mendota, CA01.2022
Skills
- Customer & Counter Service – Greeting clients, answering inquiries, and ensuring positive service experiences
- Provider & Network Engagement – Building rapport with healthcare providers, hospitals, and community partners
- Administrative Support – Managing records, tracking invoices, handling communications, and organizing workflows
- Issue Resolution – Addressing concerns promptly, escalating problems, and ensuring client satisfaction
- Credentialing & Compliance Awareness – Supporting credentialing processes and maintaining regulatory accuracy
- Time Management & Multitasking – Managing multiple priorities in fast-paced environments
- Strong Communication Skills – Bilingual (English/Spanish), skilled in verbal and written communication
- Technical Proficiency – Microsoft Office Suite, Google Workspace, EMR documentation, and scheduling systems
Timeline
Substitute Teacher (Long-Term & Short-Term)
Mendota Unified School District
01.2023 - Current
Public Relations Director
Student Public Health Association, Fresno State
01.2023 - 01.2024
Administrative Support Manager / Intern
Wetstone Design Company
01.2019 - 04.2025
Associate of Arts - General Studies
West Hills College / Mendota High School
Bachelor of Science - Health Science, Emphasis: Health Administration
California State University, Fresno
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