Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

YESENIA CANOLA

Brampton

Summary

Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.

Overview

13
13
years of professional experience

Work History

Office Assistant

DR. POON METABOLIC DIET CLINIC
01.2019 - 01.2024
  • Reported to the clinic physician. Part of a team that operates the clinic and manages client appointments. Provided all support for the operation of the clinic. Responsibilities include:
  • Scheduled and managed patient appointments, ensuring efficient utilization of clinic resources and minimizing wait times.
  • Verified patient information, processed claims, and provided assistance with billing inquiries.
  • Maintained accurate electronic health records and ensured regulatory compliance in handling patient information.
  • Greeted patients, assisted with registration, and provided them with necessary forms and information.
  • Coordinated with referring physician staff to ensure smooth patient flow and timely delivery of healthcare services.
  • Answered phone calls, responded to inquiries, and directed calls to appropriate personnel.
  • Managed inventory of office supplies and placed orders as needed to ensure clinic operations run smoothly.
  • Assisted with other administrative tasks such as filing, data entry, and record-keeping.

Home Care Provider

WEE WATCH
01.2015 - 01.2019
  • Reported to the operator of the day care. Led a team of childcare workers in the running of the centre, supervising and caring for children. Responsibilities included:
  • Cared for children ranging in age from infants to preschoolers, providing a safe and nurturing environment.
  • Developed and implemented age-appropriate educational activities, games, and crafts to promote children's learning and development.
  • Ensured children's safety through regular childproofing, supervision, and emergency preparedness.
  • Prepared and served nutritious meals and snacks, accommodating dietary restrictions as needed.
  • Maintained detailed records of children's activities, progress, and developmental milestones.
  • Communicated regularly with parents, providing updates on children's daily activities and addressing any concerns or questions.
  • Conducted regular parent-teacher conferences to discuss children's development and progress.
  • Assisted with potty training, sleep routines, and other aspects of childcare.

Data Entry Clerk

NATIONAL TRAFFIC SERVICES
01.2011 - 01.2015
  • Reported to the owner operator of the company. Provided administrative and data entry support to the operations of the company, a provider of freight audit, freight payment and traffic management services. Responsibilities included:
  • Entered and verified large volumes of data into the company's database with a focus on accuracy and efficiency.
  • Conducted data quality checks to identify and rectify errors, inconsistencies, or missing information.
  • Collaborated with team members to ensure data integrity and resolve discrepancies.
  • Maintained and updated various spreadsheets and databases as needed.
  • Assisted in preparing and generating reports from data records.
  • Managed and organized physical and electronic files for easy retrieval.
  • Responded to data-related inquiries and provided support to colleagues.
  • Followed data security and confidentiality protocols to safeguard sensitive information.
  • Provided general office duties.

Education

Blended Standard First Aid and CPR Level C/AED

Canadian Red Cross
01.2023

WHMIS 2015 GHS Certification, First Aid

First Aid 4U Training & Supply
01.2023

Administrative Assistant Diploma - undefined

Everest College
01.2010

Accounting Diploma - undefined

CEIDA College
01.1999

Skills

  • Client Management
  • Front-line Customer Service
  • Conflict Resolution
  • Data Entry
  • Data Verification and Validation
  • Microsoft Office
  • Attention to Detail
  • Time Management
  • Information Security and Confidentiality
  • Problem-Solving
  • Customer service
  • Positive attitude

Languages

Spanish
Native or Bilingual

Timeline

Office Assistant

DR. POON METABOLIC DIET CLINIC
01.2019 - 01.2024

Home Care Provider

WEE WATCH
01.2015 - 01.2019

Data Entry Clerk

NATIONAL TRAFFIC SERVICES
01.2011 - 01.2015

WHMIS 2015 GHS Certification, First Aid

First Aid 4U Training & Supply

Administrative Assistant Diploma - undefined

Everest College

Accounting Diploma - undefined

CEIDA College

Blended Standard First Aid and CPR Level C/AED

Canadian Red Cross

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YESENIA CANOLA