Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yeseida Reyes

Murrieta

Summary

Dynamic professional with extensive experience at Armed Service YMCA, excelling in team leadership and customer relations. Proven ability to enhance volunteer engagement and improve customer satisfaction through effective communication and problem-solving skills. Proficient in Microsoft Office and bilingual in Spanish and English, fostering strong connections and driving organizational success.

Overview

8
8
years of professional experience

Work History

Family Caregiver

In Home Supportive Services
10.2020 - 04.2023
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Special Events and Volunteer Coordinator

Armed Service YMCA
02.2016 - 10.2020
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
  • Collaborated with other departments to maximize impact of volunteer efforts.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Worked with program teams to identify and match volunteers with appropriate activities.
  • Managed and tracked volunteer hours and progress to support accurate documentation.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Thrift Store Manager

Armed Service YMCA
09.2015 - 02.2016
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Partner with outside non-profit organizations to donate items.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Dental Assistant Certificate -

American Red Cross Dental Assistant Course
Twentynine Palms, CA
01-2009

Business Administration And Management

Jane Addams Business Careers Center
Cleveland, OH
08-2001

Skills

Proficient in Microsoft Office

Proficient in Microsoft Excel

Type 50 words per minute

Customer relations and People skills

Public Speaking

Team Player

Excellent written and verbal communication

Proficient in Adobe PDF

Proficient in Google Docs

Bilingual (Spanish and English)

Timeline

Family Caregiver

In Home Supportive Services
10.2020 - 04.2023

Special Events and Volunteer Coordinator

Armed Service YMCA
02.2016 - 10.2020

Thrift Store Manager

Armed Service YMCA
09.2015 - 02.2016

Dental Assistant Certificate -

American Red Cross Dental Assistant Course

Business Administration And Management

Jane Addams Business Careers Center

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Yeseida Reyes