Performed security walks around store to monitor employee and customer activities
Analyzed POS data to support employee compliance with procedures and investigate suspicious activity
Interviewed employees and suspects and drafted reports to assist law enforcement
Monitored surveillance cameras and alarm systems to detect suspicious activity
Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures
Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues
Implemented and maintained loss prevention programs in close collaboration with store management
Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies
Excellent communication skills, both verbal and written
Strengthened communication skills through regular interactions with others
Used critical thinking to break down problems, evaluate solutions and make decisions
Monitored paperwork procedures to prevent error-related losses
Trained personnel on security best practices, protocols and procedures
Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Security Guard
Mackenzie Health
09.2019 - 02.2021
Enhanced hospital security by conducting regular patrols and monitoring surveillance systems.
Reduced safety risks by identifying and addressing potential security breaches and hazards.
Improved emergency response times with efficient communication and coordination among team members.
Provided a safe environment for patients, staff, and visitors through diligent observation and enforcement of hospital policies.
Collaborated with law enforcement agencies to resolve incidents, ensuring proper documentation and follow-up actions.
Assisted in the development of security protocols, contributing to a comprehensive safety plan for the facility.
Conducted thorough investigations into reported incidents, providing detailed reports for management review.
Contributed to a positive work environment by maintaining open lines of communication with colleagues across various departments.
Ensured adherence to privacy regulations by respecting patient confidentiality while performing daily duties.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Wrote detailed reports of all security breaches and investigations.
SECURITY GUARD
HAMILTON GENERAL HOSPITAL
09.2017 - 08.2019
Responded quickly to emergency situations to assess and deflect issues
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
Monitored CCTV cameras and alarm systems for security breaches
Wrote detailed reports of all security breaches and investigations
Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Examined doors, windows and gates to verify security.
Supported hospital events by coordinating appropriate security measures tailored to each situation''s unique needs.