Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yersin Hernandez

Greenfield Park,QC

Summary

Entry-level IT support specialist with a DEP in Computing Support, and CompTIA A+ and Network+ certifications. Strong background in customer service, with a proven ability to communicate clearly and solve problems. Trained in Windows systems, hardware basics, and networking fundamentals. Eager to begin a career in IT support or help desk, and continue learning in a hands-on environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

TTEC Canada solutions INC
Montreal, Canada
02.2022 - 06.2024
  • Resolve issues that customers are experiencing, using written and verbal communication.
  • Anticipate needs that customers might have in the future, by giving troubleshooting or information they will require.
  • Identify additional needs customers may have and help them to upgrade products or services

Data Annotator

Technologies Sensopia - Magicplan App
Montreal, Canada
11.2019 - 06.2022
  • Annotating and labeling image via computer using various internal software programs.
  • Attach metadata to image data in accordance with procedures.
  • Provide constructive feedback to engineers on tooling and processes for more efficient labeling.

Mechanic Engineer Supervisor

Braskem Idesa
, Mexico
01.2013 - 01.2018
  • Assisted management in overseeing daily operations across multiple departments.
  • Conducted feasibility studies to determine equipment needs and justifications.
  • Supervised installation and initial startup of engineering equipment in Mexico.

Education

DEP/DVS - COMPUTING SUPPORT

Verdun Adult And Career Centre
Montreal, Quebec
06.2020

BACHLOR'S DEGREE - MECHANICAL ENGINNERING

ITCM- Tamaulipas
Mexico
01.2013

Skills

  • Technical troubleshooting
  • Customer service
  • Help desk support
  • Operating systems management
  • Networking fundamentals
  • Hardware maintenance
  • Adaptability and growth mindset

Certification

Comptia A+

Comptia Network+

Languages

  • English, Fluent
  • Spanish, Native
  • French, TEFAQ B2 - Intermediate advance

Timeline

Customer Service Representative

TTEC Canada solutions INC
02.2022 - 06.2024

Data Annotator

Technologies Sensopia - Magicplan App
11.2019 - 06.2022

Mechanic Engineer Supervisor

Braskem Idesa
01.2013 - 01.2018

DEP/DVS - COMPUTING SUPPORT

Verdun Adult And Career Centre

BACHLOR'S DEGREE - MECHANICAL ENGINNERING

ITCM- Tamaulipas

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Yersin Hernandez