Yeonsu Park
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative and Cashier
Sushi Bong
02.2022 - 11.2023
- Utilized POS system to handle customer cash and credit card transactions.
- Answered over 100 customer calls, responded to messages, and provided face-to-face assistance to clients
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Answered product questions using knowledge of sales and store promotions.
- Met customer service goals and exceeded customer expectations.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Customer Service Representative
Jiwoo Architectural Office
03.2020 - 07.2021
- Answered over 50 customer calls, responded to messages, and provided face-to-face assistance to clients
- Assisted customers with inquiries, issues, and concerns by delivering relevant information in English and Korean
- Build rapport with customers through attentive listening and asking relevant questions
- Provided hands-on assistance to fulfill customer needs and ensure satisfaction
- Promptly responded to inquiries and requests from prospective customers.
Education
College Diploma - Computer Programming And Analysis
Seneca College
Toronto, ON08.2024
Skills
- Payment Collection
- Customer Service
- Guest Services
- Merchandise Restocking
- Cash Handling
- POS System Operation
Communication Skills
Possess the ability to communicate strongly in English and Korean.
Languages
English
Professional Working
Korean
Native or Bilingual
Timeline
Customer Service Representative and Cashier
Sushi Bong
02.2022 - 11.2023
Customer Service Representative
Jiwoo Architectural Office
03.2020 - 07.2021
College Diploma - Computer Programming And Analysis
Seneca College
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