Yen Ngoc Nguyen
Hamilton
Summary
10+ years’ experience in Customer Service, Retail & Sales. Superior Relationship Management and Customer Services skills. True team player that brings synergy and dedication to the workplace that encourages and provides support to other team members when needed. Excellent communicator and presenter who speaks clearly, concisely and articulately. Enjoys working in fast-paced and proactive environments. Tech savvy professional who can adapt to new systems, software, and hardware. Excellent verbal and written communication skills in English & Vietnamese.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Ariston Tubular
07.2014 - 01.2019
- Obtain order intakes directly from customers over the telephone
- Dispatch service orders & ensure all orders are completed in a timely manner.
- Answer inquiries calls from internal & external vendors regarding supplies & inventories
- Ensure customer expectations are meet & product satisfaction
Customer Service Representative
Pedi & Nails
04.2012 - 07.2014
- Answer inquiries calls from customers & book appointments.
- Performed manicures and pedicures & ensuring customer expectations are met.
- Promoted current and new beauty products & services.
- Ensure the appearance of the office is professional and attractive to reflects the professional services that is offered at Pedi & Nails.
Presenter
LDS Canada
06.2010 - 12.2012
- Responsible for standing behind a gaming table and deal cards to players for Blackjack and Baccarat in accordance with online gaming policies and procedures in front of a live camera, including shuffling cards and correct settings of hands, arriving 15 minutes prior to designated shift in full uniform, and maintaining a friendly smile at all times.
Sales Representative
Spectrum Telecom (Bell, Fido, & Telus)
12.2007 - 12.2010
- Delivered world-class customer service, captivating branded customer experience that built loyalty and enabled consistent sales and profit growth.
- Provided technical support to customers’ concerns and provided prompt resolution.
- Responsible for all monies associated within the store, including sales receipts, credit card transactions & contracts.
- Responsible for opening and closing of the store and all operations therein.
- Developed a complete understanding of all systems, services & products in the store.
Education
Ontario Secondary School Diploma -
Weston Collegiate Institute
Toronto, OntarioSkills
- Results-driven professional with experience in customer service, sales, and team collaboration Proven ability to drive sales growth & handle transactions, and resolve customer issues with strong communication skills
References
Available Upon Request
Timeline
Customer Service Representative
Ariston Tubular
07.2014 - 01.2019
Customer Service Representative
Pedi & Nails
04.2012 - 07.2014
Presenter
LDS Canada
06.2010 - 12.2012
Sales Representative
Spectrum Telecom (Bell, Fido, & Telus)
12.2007 - 12.2010
Ontario Secondary School Diploma -
Weston Collegiate Institute