Yenneris Diaz Almonte
Montréal,QC
Summary
Dynamic administrative professional with experience at Ciusss De L'Est, excelling in patient information validation and appointment scheduling. Proven verbal communication and document management skills enhance operational efficiency. Recognized for maintaining a positive customer experience at Marshalls, ensuring smooth transactions and effective organization. Committed to delivering exceptional service and support.
Overview
6
6
years of professional experience
Work History
Administrative Agent
Ciusss De L'Est
08.2022 - 03.2025
- Assisting patients by validating their general information before attending their appointments.
- Answered phone politely and courteously.
- Assisting doctors with any type of request to assign a patient the date of a surgery or appointment.
Associate
Marshalls
05.2021 - 08.2022
- Organizing the clothes and items before opening the store.
- Facilitating transactions, scanning items, accepting payments.
- Assisting customers with their purchase and maintaining a positive shopping experience.
Cashier
Dollarama
05.2019 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Customer Service
Centre N A Rive
Montreal, QC04-2020
Accounting
Polytechnique Gregorio Luperon
San Felipe, Puerto Plata06-2017
Skills
- Verbal communication
- Active listening
- Problem-solving, adaptability
- Document management
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Full Professional
Timeline
Administrative Agent
Ciusss De L'Est
08.2022 - 03.2025
Associate
Marshalls
05.2021 - 08.2022
Cashier
Dollarama
05.2019 - 06.2020
Customer Service
Centre N A Rive
Accounting
Polytechnique Gregorio Luperon
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