Yeni Espinal
Monterey
Summary
Hospitality professional, prepared to enhance guest experiences and streamline front-of-house operations. Proven ability to lead team in delivering high-quality service and creating welcoming environment. Highly organized and responsible with 14 years of experience in this industry. Passionate about sharing and creating a memorable experience for guests.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Hostess
Pangaea Grill
02.2024 - Current
* Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
* Providing attentive and personalized service to each guest, understanding and anticipating guest needs to ensure a positive dining experience
* Efficiently managing reservations for parties of 2 to 30 guests, ensuring accurate and timely bookings. Accurately recording reservation details and managing waitlists.
* Confirming reservations and proactively addressing any changes or special requests. Seating arrangements to optimize restaurant flow and guest satisfaction, assigning tables based on guest preferences, party size, and restaurant
Lead Waitress
Event by Classic
02.2023 - Current
Provided attentive service to customers, taking orders, delivering food, and ensuring customer satisfaction.
* Consistently achieved high customer satisfaction, receiving multiple positive complement from customers
* Engaging with BOH staff to ensure timely and accurate food delivery to customers
* Developed strong knowledge of product, ingredients, sourcing
Waitress
Victoria Coner
01.2020 - 12.2023
Food Runner
Passionfish
03.2017 - 12.2020
Education
Associate of Science - Business Administration And Management
Monterey Peninsula College
Monterey06-2023
General Studies
Monterey High School
Monterey, CA06-2012
Skills
- Customer service, Food preparation & handling, Inventory management, Team leadership, Menu knowledge, Time management, Communication, Problem solving, Basic accounting, floral design
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Head Hostess
Pangaea Grill
02.2024 - Current
Lead Waitress
Event by Classic
02.2023 - Current
Waitress
Victoria Coner
01.2020 - 12.2023
Food Runner
Passionfish
03.2017 - 12.2020
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
Associate of Science - Business Administration And Management
Monterey Peninsula College
General Studies
Monterey High School
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