Yeng thao
Sacramento
Summary
Pursuing full-time role that presents challenges and leverages interpersonal skills, effective time management, and problem-solving.
Dependable worker good at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Recognized for enhancing client trust and loyalty, while effectively addressing concerns.
Great at continuous improvement and teamwork, with good decision-making skills to identify new opportunities.
Overview
7
7
years of professional experience
Work History
Field Agent
Safelink Wireless
02.2025 - Current
- Developed good relations with clients, leading to increased trust and repeat business.
- Addressed customer complaints and solved item defect
- Stayed in frequent contact with customers to resolve issues.
- Found solutions to overcome problems for more efficiency.
- Provided good customer service by addressing concerns and offering solutions for individuals
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about products and policies.
- Monitored customer feedback to improve sales
- Identified and suggested potential new markets.
Sawyer
Quanex Homeshield LLC
04.2018 - 02.2025
- Assisted in inventory management, tracking incoming supply and finished product output.
- Helped train new employees in cutting and other fields
- continually learned industry optimal practices, new technology, and how to do other department tasks
- Maximized material use by adjusting machine settings according to the size and type of material being made.
- Actively communicated to Leads and coworkers to plan out the workday
- Regularly maintained a clean and organized workspace conducive to effective production processes.
- Helped coworkers in different departments during busy periods, working extended hours as needed to meet production goals.
Education
High School Diploma -
Hiram Johnson High School
Sacramento, CA04-2015
Skills
- Customer relations
- Stress tolerance
- Social perceptiveness
- Teamwork and collaboration
- Attention to detail
- Reliability
- Customer follow-up
- Active listening
- Adaptability and flexibility
- Continuous improvement
- Decision-making
Languages
English
Native or Bilingual
hmong
Native or Bilingual
Interests
- Gardening
- Enjoy hobbies that combine physical activity with outdoor exploration
- Trail Biking
- Growing herbs, vegetables, or fruits in home gardens
- Cooking
- Food Photography
Timeline
Field Agent
Safelink Wireless
02.2025 - Current
Sawyer
Quanex Homeshield LLC
04.2018 - 02.2025
High School Diploma -
Hiram Johnson High School
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