Yenah Kim
Calgary,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Food Supervisor
Sam Kim
04.2022 - 06.2024
- Managed regular cleaning and sanitation to keep kitchen free of debris or build-up and minimize infection risks.
- Conducted regular performance reviews of team members to identify areas for improvement and offer constructive feedback on progress made thus far.
- Developed strong rapport with customers, addressing any concerns promptly and professionally to maintain excellent client relations.
- Created an engaging workplace culture that valued teamwork, open communication channels, and shared responsibility for success within the organization.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Monitored food inventory and supplies to prevent waste.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
Ground Staff Member
Jong Soo Kim
02.2018 - 04.2020
- Assisted in reducing aircraft turnaround time with efficient baggage handling and passenger boarding processes.
- Responsible for opening and closing the departure flight (FJ350)system, Checking the number of checked baggage and overall management of departure flights
- Manage all revenue generated from departure flights
- Monitored compliance with local aviation regulations as well as international guidelines such as IATA standards.
- Reduced passenger complaints through active listening, empathetic communication, and prompt problem resolution.
- Contributed to increased on-time performance by effectively managing gate assignments and aircraft parking.
- Promoted a positive work environment through effective teamwork and open communication among colleagues.
- Managed time efficiently in order to complete all tasks within deadlines.
- Collaborated with security teams to ensure the safety of passengers, staff, and airport facilities from potential threats.
Education
Bachelor of Arts - Business Administration
Duksung Women`s University
Seoul,South Korea02-2018
Skills
- Multitasking proficiency
- Teamwork capabilities
- Flight Scheduling Knowledge
- Airport Safety Protocols
- Security awareness
- Baggage Handling Expertise
- Teamwork and Collaboration
- Time Management
- Excellent Communication
Languages
English
Professional Working
Japanese
Full Professional
Korean
Native or Bilingual
Timeline
Food Supervisor
Sam Kim
04.2022 - 06.2024
Ground Staff Member
Jong Soo Kim
02.2018 - 04.2020
Bachelor of Arts - Business Administration
Duksung Women`s University
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