Yen-Wen (Water) Chen
Vancouver
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. The multifaceted leader with an analytical and diligent approach to building and leading strong teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Finance Manager
Dueck GM Richmond
01.2024 - Current
- Evaluating credit applications and determining financing options for customers purchasing or leasing vehicles.
- Explaining financing options, terms, and conditions to customers.
- Offering and explaining various finance and insurance products such as extended warranties, gap insurance, and maintenance plans to customers to help protect their investment and enhance the dealership's profitability.
Sales Manager
Coast Chrysler Dodge Jeep And Ram
01.2022 - 12.2023
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Manager
Audi Downtown Vancouver
07.2018 - 12.2021
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Sales Manager
Applewood Nissan Richmond
07.2016 - 06.2018
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Built relationships with customers and community to establish long-term business growth.
Sales Advisor
Columbia Chrysler Dodge And Jeep
03.2009 - 05.2015
- Maintained current knowledge of evolving changes in marketplace.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Kept detailed records of daily activities through online customer database.
Education
High School Diploma -
Killarney Secondary School
Vancouver, BC06.1997
Skills
Sales processes
Structure every deal with a game plan to help sales close the deal
Average profit per deal $3500
Understand credit bureau
Understand prim and non prim deal
Fluent in English, Mandarin, and Cantonese
Organized and detailed
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Full Professional
Certification
- VSA
Timeline
Finance Manager
Dueck GM Richmond
01.2024 - Current
Sales Manager
Coast Chrysler Dodge Jeep And Ram
01.2022 - 12.2023
Sales Manager
Audi Downtown Vancouver
07.2018 - 12.2021
Sales Manager
Applewood Nissan Richmond
07.2016 - 06.2018
Sales Advisor
Columbia Chrysler Dodge And Jeep
03.2009 - 05.2015
High School Diploma -
Killarney Secondary School
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