Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Yen-Ting Chen

San Diego

Summary

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

4
4
years of professional experience

Work History

Sales Associate

7-eleven Convenience Store
05.2023 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Volunteer

Concession Stand
08.2019 - 06.2023
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Assisted with special events and programs.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Education

BBA - International Business

University of California San Diego
La Jolla, CA
06-2027

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Cash handling
  • Money handling
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • POS system operation
  • Cleaning techniques

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Korean
Professional Working

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Participating in cultural exchange programs and homestays
  • Documenting and sharing travel experiences
  • Watching Movies and TV Shows
  • Video Gaming
  • Participate in basketball and golf, as recreational activities to maintain physical fitness
  • Music

Timeline

Sales Associate

7-eleven Convenience Store
05.2023 - 09.2023

Volunteer

Concession Stand
08.2019 - 06.2023

BBA - International Business

University of California San Diego

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