Yen Mai

- Provided guests with quality services including regular, French, and gel manicures, pedicures, nail tips, wraps, acrylics, and paraffin treatments
- Maintained a clean and organized workstation
- Completed necessary paperwork for booking, staff scheduling, and customer service calls
- Promoted product sales and services

- Demonstrated unwavering commitment to customer service, building productive relationships and resolving complex issues
- Developed expert-level product knowledge to promote and exceed sales goals
- Handled difficult situations tactfully and displayed strong organizational skills in creating appealing product displays

• Built strong relationships with customers to increase retention and loyalty.
• Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
• Conducted thorough credit analysis on potential clients, ensuring responsible lending decisions were made based on established guidelines.
• Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.