Yemisi Afolabi
Winnipeg,MB
Summary
Experienced non-medical Care Provider offering over five years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Caring and empathetic Direct Care Worker with considerable experience in assisting adults with disabilities. Plans, develops, and implements individual program plans and carries out existing plan of care. Certified in medication administration and ensures that consumers take prescribed medicines and receive adequate nutrition. Administered treatments, make beds, cook meals, handle laundry, and run errands.
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Tantalizer Eatery
01.2018 - 08.2023
- Exceeded service objectives by applying proven customer service and sales best practices.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Managed customer relations and customer service through daily communication and interaction.
- Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Education
GED -
St.Germain College Ojo Lagos
Lagos Nigeria01.2001
Skills
- Sales
- Cash Handling
- Cleaning
- Exceptional Time Management
- Sorting
- Appointment Setting
- Heavy Lifting
- Disinfection Practices
- Supervision
- Team management
- Community integration
- Progress documentation
- First Aid and Safety
- State Regulations Knowledge
- Care Plan Assessment
- Behavioral Management
- Evidence recording
- Flexible schedule and availability
- Medication Administration
- Patient Assessments
- Verbal and written communication skills
Certification
- First Aid/CPR Certified
Reference
Lanre Afolabi
Telephone Number: +2348027389526
Grace Faith Home
Iketin Temitope
Telephone Number: +2348055250204
Timeline
Customer Service Associate
Tantalizer Eatery
01.2018 - 08.2023
GED -
St.Germain College Ojo Lagos