Yeming Li
Langford,BC
Overview
2
2
years of professional experience
Work History
Volunteer
Viccir
06.2023 - Current
- Spearheaded a special project, driving innovation within the organization's programs and initiatives.
- Conducted surveys among volunteers and conducted 7 interviews to gauge satisfaction levels and identify areas needing improvement or expansion efforts.
- Generate a project proposal and a plan to guide the execution of project.
Restaurant Server
Island Poke
11.2022 - Current
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained 4 new hires on restaurant policies, procedures, and exceptional customer service standards.
- Answered customers' questions, recommended items, and recorded order information.
- Supported the maintenance of inventory levels by monitoring supplies and communicating needs to management.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Cultivated warm relationships with regular customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
Office Assistant
Supsing Education Consulting
02.2022 - 05.2022
- Assessed over 5 students' English level who wanted to apply to universities
- Assessed the English Proficiency of applicants and gave suggestions
- Searched and input program information of universities in Hong Kong and Macau into spreadsheets
Work Study Student
Beijing Normal University
09.2021 - 01.2022
- Assisted in the planning and executing of 3 campus events with over 500 participants, resulting in increased student engagement.
- Managed an organized filing system for important documents, ensuring easy access when needed.
- Processed over 50 incoming and outgoing mail and packages according to established procedures.
- Input data into spreadsheets and databases.
- Helped with administrative support by managing incoming calls, coordinating files, writing monthly summaries, and sorting mail.
- Prepare materials for a conference with approximately 300 participants.
Education
Master's Degree in Intercultural and International Communication -
RoyalRoads University
Victoria, BC03.2024
Bachelor's Degree in Editing and Publishing -
Beijing Normal University
Zhuhai, Guangdong06.2022
Skills
- Clerical Experience
- Data Entry
- Microsoft Word
- Food Distribution
- Recordkeeping
- Telephone Etiquette
Languages
English
Chinese
Timeline
Volunteer
Viccir
06.2023 - Current
Restaurant Server
Island Poke
11.2022 - Current
Office Assistant
Supsing Education Consulting
02.2022 - 05.2022
Work Study Student
Beijing Normal University
09.2021 - 01.2022
Master's Degree in Intercultural and International Communication -
RoyalRoads University
Bachelor's Degree in Editing and Publishing -
Beijing Normal University