Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yeming Li

Langford,BC

Overview

2
2
years of professional experience

Work History

Volunteer

Viccir
06.2023 - Current
  • Spearheaded a special project, driving innovation within the organization's programs and initiatives.
  • Conducted surveys among volunteers and conducted 7 interviews to gauge satisfaction levels and identify areas needing improvement or expansion efforts.
  • Generate a project proposal and a plan to guide the execution of project.

Restaurant Server

Island Poke
11.2022 - Current
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Trained 4 new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported the maintenance of inventory levels by monitoring supplies and communicating needs to management.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Cultivated warm relationships with regular customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.

Office Assistant

Supsing Education Consulting
02.2022 - 05.2022
  • Assessed over 5 students' English level who wanted to apply to universities
  • Assessed the English Proficiency of applicants and gave suggestions
  • Searched and input program information of universities in Hong Kong and Macau into spreadsheets

Work Study Student

Beijing Normal University
09.2021 - 01.2022
  • Assisted in the planning and executing of 3 campus events with over 500 participants, resulting in increased student engagement.
  • Managed an organized filing system for important documents, ensuring easy access when needed.
  • Processed over 50 incoming and outgoing mail and packages according to established procedures.
  • Input data into spreadsheets and databases.
  • Helped with administrative support by managing incoming calls, coordinating files, writing monthly summaries, and sorting mail.
  • Prepare materials for a conference with approximately 300 participants.

Education

Master's Degree in Intercultural and International Communication -

RoyalRoads University
Victoria, BC
03.2024

Bachelor's Degree in Editing and Publishing -

Beijing Normal University
Zhuhai, Guangdong
06.2022

Skills

  • Clerical Experience
  • Data Entry
  • Microsoft Word
  • Food Distribution
  • Recordkeeping
  • Telephone Etiquette

Languages

English
Chinese

Timeline

Volunteer

Viccir
06.2023 - Current

Restaurant Server

Island Poke
11.2022 - Current

Office Assistant

Supsing Education Consulting
02.2022 - 05.2022

Work Study Student

Beijing Normal University
09.2021 - 01.2022

Master's Degree in Intercultural and International Communication -

RoyalRoads University

Bachelor's Degree in Editing and Publishing -

Beijing Normal University
Yeming Li