Yemi Kassa
Montreal,Canada
Summary
Registered Social Worker with 5 years of experience in client support and crisis intervention, licensed in Quebec and Ontario. Specializes in cultural sensitivity and trauma-informed care, successfully fostering organizational partnerships and empowering clients through tailored support plans. Focused on enhancing client well-being via innovative resource connections and effective case management. Proven skills in assessing client strengths, advocating for resources, and conducting comprehensive home and community visits.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Social worker
Batshaw Youth and Family Center
Montreal, Canada
09.2024 - Current
- Investigate child abuse cases, ensuring safety through impactful interventions.
- Intervene with children and family in collaboration with an interdisciplinary team.
- Support clients in achieving personal goals, leading to measurable improvements in self-sufficiency.
- Guide youth and families with personalized plans, fostering collaboration for positive outcomes.
- Conduct psychosocial assessments to analyze family dynamics and implement effective strategies.
Empowerment Worker
Miyoskamin Second Stage Housing
Montreal
03.2024 - 09.2024
- Empower residents through personalized support plans, fostering independence and community integration.
- Collaborate with team to enhance program effectiveness.
- Implement innovative strategies to improve resident outcomes, tracking progress and adjusting interventions for optimal results.
- Cultivate strong partnerships with local organizations, expanding resources and opportunities for residents.
- Facilitate smooth transitions to independent living.
Social Worker Intern
Batshaw Youth and Family Center
Montréal, Canada
05.2024 - 08.2024
- Conducted investigations into child abuse cases, implementing impactful interventions for safety.
- Collaborated with interdisciplinary teams to provide comprehensive support for children and families.
Residential Support Worker
Native Women's Shelter Montreal
Montreal, Quebec
08.2023 - 03.2024
- Develop personalized support plans, integrating cultural sensitivity and trauma-informed approaches to enhance client recovery outcomes.
- Streamlined intake and departure processes, improving efficiency and ensuring smooth transitions for clients while maintaining comprehensive case management.
- Analyzed client needs to provide targeted referrals, connecting individuals with appropriate resources and support services to address complex challenges.
Settlement and Integration Community Volunteer Worker
Bienvenue NDG
Montreal, Quebec
09.2022 - 12.2022
- Partnered with multidisciplinary teams to develop and execute effective crisis response strategies, prioritizing client safety and well-being.
- Facilitated digital skills training for immigrants, enhancing their integration prospects and fostering community connections in NDG.
- Partnered with local organizations to streamline settlement processes, providing comprehensive support for newly arrived individuals.
Customer Services Representative
VoxData
Montreal, Canada
12.2019 - 12.2020
- Develop solutions to customers' needs based on recorded questions and solutions.
- Analyzed customer inquiries to develop tailored solutions, enhancing satisfaction and reducing repeat calls.
- Implemented data-driven improvements to service processes.
- Streamlined response protocols, significantly decreasing average call handling time while maintaining high-quality service.
- Consistently exceeded performance metrics.
Assistant Lecturer of Social Work
Jimma University
Jimma, Ethiopia
02.2018 - 09.2018
- Developed and delivered comprehensive curricula for undergraduate social work courses, integrating theoretical concepts with practical field experiences.
- Mentored students through field education projects, fostering critical thinking and professional growth in real-world social work scenarios.
- Guided graduating students in research methodologies, enhancing their analytical skills and contributing to meaningful community service initiatives.
Social Worker
ProjectE Hospitality Institute
Addis Ababa, Ethiopia
06.2017 - 02.2018
- Conducted assessments to identify student needs and support services.
- Provided counseling sessions to students facing emotional and social challenges.
- Facilitated group therapy sessions to enhance peer relationships and communication skills.
- Coordinated with community organizations to connect families with resources and support.
Education
Master of Social work - Social Work:Gender and Women's Studies
McGill University
Montreal, Canada02-2025
Diploma in Entrepreneurship -
Concordia University
Montreal, Canada01.2022
Bachelor's - Social Work
University of Gondar
Gondar, Ethiopia01.2017
Skills
- Case management and crisis intervention
- Trauma-informed care
- Client support and intake
- Cultural sensitivity and community engagement
- Resource coordination
- Customer service and referral services
- Data entry and IT skills
- Teaching and motivational interviewing
- Child welfare investigations
Certification
- OTSTCFQ membership (Registered Social Worker in Quebec, Canada)
- OCSWSSW membership (Registered Social Worker in Ontario, Canada)
- Emergency Child Care First Aid and CPR/AED Level B
- Class 5 driving license
References
Upon request
Training
- Non Violent Crisis Intervention Certified
- Motivational Interviewing
- Clinical Supervision Online training
- Sexual Violence training - Indigenous Perspective
- Crisis Intervention training - Canadian training institute
- Safe talk- Suicide Alertness Training
Languages
- English - Fluent
- Amharic - Fluent
- French - Beginner
Personal Information
- Title: Registered Social Worker
- Date of Birth: 01/24/95
Timeline
Social worker
Batshaw Youth and Family Center
09.2024 - Current
Social Worker Intern
Batshaw Youth and Family Center
05.2024 - 08.2024
Empowerment Worker
Miyoskamin Second Stage Housing
03.2024 - 09.2024
Residential Support Worker
Native Women's Shelter Montreal
08.2023 - 03.2024
Settlement and Integration Community Volunteer Worker
Bienvenue NDG
09.2022 - 12.2022
Customer Services Representative
VoxData
12.2019 - 12.2020
Assistant Lecturer of Social Work
Jimma University
02.2018 - 09.2018
Social Worker
ProjectE Hospitality Institute
06.2017 - 02.2018
Master of Social work - Social Work:Gender and Women's Studies
McGill University
Diploma in Entrepreneurship -
Concordia University
Bachelor's - Social Work
University of Gondar
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