Yemen Mourad
Scarborough,ON
Overview
8
8
years of professional experience
Work History
Recruitment Specialist
Weaver Eco home
02.2023 - 04.2024
- Led end-to-end recruitment for multiple departments, managing sourcing, screening, interviews, and onboarding
- Introduced innovative recruitment strategies, improving candidate quality by 30% and reducing time-to-fill by 20%
- Utilized ATS for efficient candidate management, ensuring compliance with company policies
- Conducted behavioural interviews to assess candidate suitability and cultural fit
- Collaborated with HR to optimize job descriptions and recruitment materials
- Provided regular reports on recruitment metrics and KPIs to senior management.
Claims Analyst
TD Insurance
03.2022 - 02.2023
- Review and assess insurance claims submitted by policyholders
- Managed over 150 Auto claims.
- Conduct investigations into each claim's circumstances to determine coverage eligibility and liability.
- Provide timely and clear communication to policyholders regarding status of their claims.
- Provide customer service by maintaining customer feedback survey results of 90% and higher
- Mentor multiple team members by providing training and guidance to help them complete their work activities successfully.
- Prioritize and organize workload to meet requirements for service productivity.
- Ensure escalations are handled appropriately and de-escalated.
- Maintained strict confidentiality with all personal data as per company guidelines.
Personal banking advisor
TD Bank
03.2021 - 02.2022
- Conduct financial assessments for customers to understand their current financial situation, goals, and risk tolerance
- Collaborate with colleagues across various departments, such as financial planners, private banking, and investment advisory
- Provide training through shadowing and reverse shadowing
- Provide customer resolution related to banking solutions
- Participate in ongoing training and development programs.
Manager on Duty
FIDO SOLUTIONS
09.2016 - 05.2021
- Collaborate with management to improve the productivity of operations
- Overlook the recruitment process
- Exceed monthly targets on a monthly basis
- Monitor inventory levels, ordering stock as needed
- Keep accurate records of sales, inventory, and other important metrics
- Provide ongoing training and development opportunities for staff.
Customer Experience Associate
TD Bank
01.2020 - 02.2021
- Protect and minimize risks to bank from fraudulent transactions
- Increase customer confidence in emerging digital trends by educating customers to utilize digital banking
- Built customer financial confidence by actively listening to concerns and providing personalized financial advice
- Participate in ongoing training and development programs.
Education
Advanced Diploma of Human Resources Management -
Seneca College of Applied Arts and Technology
Skills
- Resume Screening
- Candidate Sourcing
- Talent Acquisition
- Recruitment Marketing
- Hiring Strategy
- Applicant Tracking Systems
- Recruitment Process Outsourcing
Profile Summary - Summary
I am an experienced HR recruiter with a track record of successfully sourcing and onboarding top-tier talent. As a recruiting specialist, I have over one year of experience in talent acquisition and team building. I am proficient in sourcing, assessing, and onboarding candidates across diverse roles. I have screened over 500 resumes, conducted over 100 interviews, and facilitated seamless hiring processes. I am an effective communicator, aligning hiring goals with organizational culture. I thrive in fast-paced environments and drive recruitment excellence through strategic talent acquisition initiatives.
Coursework
- HRCI Human Resource Associate Professional Certificate
- Fundamentals of Digital Marketing
- Recruitment Skills
- Interviewing techniques
- People Analytics Masterclass
- Human-Centered Work Culture
Timeline
Recruitment Specialist
Weaver Eco home
02.2023 - 04.2024
Claims Analyst
TD Insurance
03.2022 - 02.2023
Personal banking advisor
TD Bank
03.2021 - 02.2022
Customer Experience Associate
TD Bank
01.2020 - 02.2021
Manager on Duty
FIDO SOLUTIONS
09.2016 - 05.2021
Advanced Diploma of Human Resources Management -
Seneca College of Applied Arts and Technology
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