Yelyzaveta Kudria

Barrie,Ontario

Summary

Customer Service Representative bringing top-notch skills in verbal and written communication, active listening and analytical problem-solving skills. Proficient in customer service best practices and related options, enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

year of professional experience

Work History

Appliance Sales Specialist

Max Used Appliances

02.2023 - Current

Explained benefits and features of warranty programs, resulting in consistent add-on sales
Maintained product knowledge to assist and educate customers on options available.

Customer Service Representative

Max Appliance Repair

12.2022 - Current

Handled customer inquiries and suggestions courteously and professionally.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Tracked customer service cases and updated service software with customer information.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Educated customers about billing, payment processing and support policies and procedures.

Education

Associate of Arts - Fashion Design And Production

Viamoda Industrial

Michała Paca 37, 04-386 Warszawa, Poland

02.2024

Skills

Report Creation
Time management
Customer Account Management
Schedule Mastery
Calm and Professional Under Pressure
Critical Thinking
Multitasking
Research

Order Processing
Customer Service
Customer Relations
Microsoft PowerPoint
Microsoft Excel
Microsoft Word
Call Center Operations
Route Dispatch

creation of advertising

Crafting ads is where my creativity meets strategy. I love condensing complex ideas into powerful messages that resonate. One highlight was a boost in appliance product sales where catchy slogans and visuals improved sales and engagement. This process lets me blend artistry with strategic thinking for impactful results.

Timeline