Yelyzaveta Androsova
Toronto
Summary
Customer-focused hospitality professional with 7+ years of experience in food and beverage service, including roles as a server, barista, hostess, and café supervisor. Proven ability to lead teams, enhance customer satisfaction, and optimize operations in fast-paced environments. Skilled in training staff, managing high-volume service, and maintaining high-quality standards. Adept at multitasking while fostering a welcoming, efficient, and customer-focused workplace.
Overview
8
8
years of professional experience
Work History
Supervisor
Le Gourmand Bakery
09.2023 - 11.2024
- Supervised daily operations and managed a team of baristas to ensure seamless service and exceptional customer experiences.
- Implemented staff training programs to enhance skills and maintain high performance levels across the team.
- Resolved customer complaints effectively, fostering loyalty and maintaining a positive brand image.
- Optimized workflow processes to reduce wait times and improve operational efficiency during peak periods.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Barista
Le Gourmand Bakery
06.2023 - 09.2023
- Prepared and served a variety of premium espresso-based beverages with precision and attention to detail.
- Delivered excellent customer service by addressing individual preferences and ensuring satisfaction.
- Maintained cleanliness and organization of the workspace to uphold health and safety standards.
- Assisted in inventory management by monitoring stock levels and restocking supplies as needed.
- Promoted loyalty programs and new menu items to enhance the customer experience.
Server (Part-Time)
Pizzeria Oro Di Napoli
06.2023 - 09.2023
- Managed multiple tables and bar service during busy hours, demonstrating strong multitasking, communication, and time management skills.
- Took and processed orders accurately, offering menu suggestions and upselling specials to increase sales.
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Prepared and served a variety of beverages, including cocktails, beers, and wines, while maintaining high standards of drink quality and presentation..
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Restaurant Waitress
Lim Sp.z o.o. Warsaw Marriott Hotel
01.2020 - 12.2022
- Delivered personalized guest service in a high-end dining environment, enhancing the overall guest experience.
- Took and processed food and beverage orders efficiently while maintaining accuracy during busy shifts.
- Assisted in training new employees and provided continuous guidance to maintain high service standards.
- Recommended food and beverage pairings to guests, boosting upselling efforts.
- Monitored and replenished food and beverage levels to ensure seamless service during peak times.
- Completed credit payments via card processing systems.
Hostess
Lim Sp.z o.o. Warsaw Marriott Hotel
01.2019 - 01.2020
- Created a warm and welcoming atmosphere, ensuring an exceptional guest experience.
- Managed table reservations, greeted guests, and guided them to their seats.
- Monitored waitlists and party sizes to maintain a smooth restaurant flow.
- Led the hostess team by creating schedules and coordinating daily operations.
- Assisted with bussing tables and food running during peak hours to support service efficiency.
- Processed phone and online orders, ensuring timely pickup and food quality.
BQT Waitress
Lim Sp.z o.o. Warsaw Marriott Hotel
01.2017 - 12.2019
- Provided exceptional guest service at high-profile events, including galas, conferences, and formal dinners.
- Offered VIP service to ambassadors of EU countries and top parliamentary representatives from Poland, the USA, and Ukraine.
- Ensured a warm and welcoming atmosphere, creating a comfortable and elegant dining experience for guests.
- Efficiently set up and arranged banquet halls according to event specifications and luxury hospitality standards.
- Assisted in table service, including food and beverage presentation, ensuring seamless and professional execution.
- Collaborated with the banquet team to maintain smooth operations and uphold Marriott’s high service standards.
- Managed post-event cleanup and ensured all dining areas met cleanliness and hygiene protocols.
Education
Management - Business innovation
University of Lazarsky
01.2020
Skills
- Customer service excellence
- Team leadership & training
- Food & Beverage preparation
- Conflict Resolution
- Time management & multitasking
- Cash handling & payment processing
- Inventory control
- Schedule development
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Polish
Full Professional
English
Professional Working
Timeline
Supervisor
Le Gourmand Bakery
09.2023 - 11.2024
Barista
Le Gourmand Bakery
06.2023 - 09.2023
Server (Part-Time)
Pizzeria Oro Di Napoli
06.2023 - 09.2023
Restaurant Waitress
Lim Sp.z o.o. Warsaw Marriott Hotel
01.2020 - 12.2022
Hostess
Lim Sp.z o.o. Warsaw Marriott Hotel
01.2019 - 01.2020
BQT Waitress
Lim Sp.z o.o. Warsaw Marriott Hotel
01.2017 - 12.2019
Management - Business innovation
University of Lazarsky
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