Yeliz Kokel
Vancouver,Canada
Summary
Results-oriented Administrative and Operations Leader with 10 years in procurement, logistics, financial management, and HR operations. Led cross-functional teams, managed multimillion-dollar budgets, and implemented policies to meet organizational objectives. Experienced in change initiatives, compliance frameworks, and enhancing efficiency in administrative processes. Skilled in facilities oversight and cross-departmental coordination.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Customer Representative
SGS
Vancouver
02.2026 - Current
- Receive and input client data to produce sample labels, work orders, and worksheets.
- Respond to client inquiries regarding service status, pricing, and testing results.Prepare and distribute certificates, reports, and invoices.
- Track accounts, validate invoices, and follow up on outstanding balances.
- Maintain databases by verifying method codes, instructions, and profile information against sales quotes.
Sales Executive
Distinct Vancouver
Vancouver, British Columbia
11.2025 - 02.2026
- Promoted and acquired Canadian Tire Triangle Mastercard customers through in-store sales and outreach activities.
- Educated customers on card benefits, rewards programs, financing options, and promotional offers.
- Guided customers through the credit application process while ensuring confidentiality and data security.
- Collaborated with store associates to deliver a seamless customer experience and maximize conversions.
- Consistently worked toward achieving and exceeding daily, weekly, and monthly sales targets.
Turkish Interpreter
Kelly Services Canada
10.2024 - 11.2025
- Deliver accurate and culturally sensitive interpretation across sectors including healthcare, law enforcement, finance, and insurance, ensuring seamless communication between diverse parties-skills directly transferable to managing internal and external departmental communications at LLED.
- Manage a demanding, high-volume call environment while maintaining quality, timeliness, and professionalism-reflecting the ability to function under pressure, prioritize competing demands, and support highthroughput administrative workflows.
- Maintain strict adherence to industry protocols and confidentiality standards, mirroring the Administrative Manager's responsibility to uphold university HR, financial, and legal policies and safeguard sensitive personnel and research data.
Senior Procurement Specialist
Jabil US - China Division
01.2017 - 01.2022
- Oversaw end-to-end procurement of 115+ raw materials with accountability for supply chain continuity, budget control, and contract negotiation.
- Led cross-functional collaboration with finance, HR, and planning teams to ensure alignment with operational goals.
- Conducted vendor performance evaluations and managed all documentation related to contract lifecycle, renewals, and amendments.
- Spearheaded process workshops and implemented workflow optimizations that improved department-wide efficiency.
- Partnered with IT to deploy OEE (Overall Equipment Effectiveness) tools and automation processes that enhanced reporting and data integrity.
- Designed staff incentive programs and contributed to HR policy development and staff engagement initiatives.
Key Account Manager
Easy Trans Logistics
01.2016 - 01.2017
- Managed high-value client portfolios and service contracts, focusing on long-term retention and revenue growth.
- Coordinated internal and client-facing logistics operations, ensuring SLA compliance and process efficiency.
- Conducted market research for strategic planning and new business development.
Logistics Specialist
Bosch - Brazil Division
01.2011 - 01.2013
- Managed procurement and fulfillment logistics using SAP to streamline operational and warehouse functions.
- Implemented standard operating procedures, enhancing warehouse performance and facilitating cross-team communication.
- Oversaw service supplier contracts from sourcing to onboarding, maintaining policy compliance and ensuring documentation integrity.
Education
M.Sc. - Management
University of Liverpool
Liverpool, NS 09.2015 - 07.2017
B.Sc. - International Relations
UniCuritiba
Curitiba, Parana 02.2011 - 03.2015
Skills
- Customer Relationship Management
- Customer Service Training
- Client Communication
- Order Processing
- Product Knowledge
- Customer service
- Team Collaboration
- CRM Software
- Appointment Scheduling
- Effective Communication
Certification
- Lean Six Sigma Bronze Certificate, Jabil Green Point, 05/01/21
- Basic Train the Trainer Certificate, Jabil Green Point, 12/01/19
Accomplishments
- Production Improvement Project, 2017
- EHS Improvement Project, 2018
Languages
- English
- Portuguese
- Turkish
- Chinese
- German
Timeline
Customer Representative
SGS
02.2026 - Current
Sales Executive
Distinct Vancouver
11.2025 - 02.2026
Turkish Interpreter
Kelly Services Canada
10.2024 - 11.2025
Senior Procurement Specialist
Jabil US - China Division
01.2017 - 01.2022
Key Account Manager
Easy Trans Logistics
01.2016 - 01.2017
M.Sc. - Management
University of Liverpool
09.2015 - 07.2017
B.Sc. - International Relations
UniCuritiba
02.2011 - 03.2015
Logistics Specialist
Bosch - Brazil Division
01.2011 - 01.2013