Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Yelena Castro

Surrey,BC

Summary

Passionate and knowledgeable with a solid background in serving customer needs, well versed in recommending products and treatments based on clients need.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Receptionist

Dona Lucia Esthetics Salon
09.2022 - 04.2023
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Retail Supervisor

Party City
02.2019 - 10.2022
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Managed inventory levels for optimal stock availability and minimized overstock situations.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly
  • Increased retail space by [Number] square feet by improving gross profits by [Number]%

Education

Body Spa And Medical Spa Aesthetics

JCI Institute
220 Cambie #150, Vancouver BC V6B 2M9
03.2024

High School Diploma -

Enver Creek Secondary School
Surrey, BC
06.2020

Skills

    • Scheduling Appointments
    • Product Knowledge
    • Problem Solving
    • Customer Retention
      • Fluent in Multiple Languages
      • Industry Knowledge
      • Customer Service
      • Time Management

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Resolved product issue through consumer testing.

Languages

Spanish
Full Professional

Certification

Luvo Bare 808

Luvo Lucent IPL

CBON Infection Control Education


Timeline

Receptionist

Dona Lucia Esthetics Salon
09.2022 - 04.2023

Retail Supervisor

Party City
02.2019 - 10.2022

Body Spa And Medical Spa Aesthetics

JCI Institute

High School Diploma -

Enver Creek Secondary School

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Yelena Castro