Yelda Osmani
Oshawa,ON
Summary
Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests. Dedicated to completing tasks on time and surpassing expectations. Works hard to maintain impeccable levels of cleanliness. Responds to guest needs to drive satisfaction and repeat business.
Overview
15
15
years of professional experience
2007
2007
years of post-secondary education
Work History
Cashier
Bluesky Supermarket
Pickering, Ontario
03.2021 - 01.2025
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers with product inquiries and provided excellent service.
- Handled returns and exchanges according to store policies.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness and organization of checkout area.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints with professionalism and care.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
House Cleaner
Private residence
Scarborough on, Ontario
09.2014 - 01.2019
- Cleaned residential spaces using eco-friendly cleaning products and methods.
- Organized cleaning supplies and maintained inventory for efficient operations.
- Implemented cleaning schedules to ensure thorough coverage of all areas.
- Assisted homeowners with special requests for specific cleaning tasks.
- Sanitized high-touch surfaces to promote a healthy living environment.
- Provided attention to detail while dusting, vacuuming, and mopping floors.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Emptied wastebaskets and replaced liners.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
Room Attendant
Comfort Inn
Scarborough , ON
09.2009 - 08.2014
- Restocked supplies and amenities for guest convenience.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
- Managed linen cart by keeping neat and organized.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Reported maintenance issues to ensure prompt resolution.
- Assisted with laundry duties to support overall operations.
- Collaborated with team members to enhance service quality.
- Ensured compliance with health and safety regulations in all tasks.
- Provided excellent customer service to enhance guest satisfaction.
- Organized cleaning carts and supplies for efficient workflow.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
Education
Certificate - Administration And Microsoft Office
Centennial College
Scarborough 06.2006 - 06.2007
David And Mary Thompson Collegiate Institute
Scarborough Skills
- Cash register operation
- Customer product knowledge
- Store policy compliance
- Team collaboration
- Attention to detail
- Time management
- Effective communication
- Problem solving
- Organization skills
- Cleaning techniques
- Customer relations
- Dependability and reliability
- Cleaning and sanitizing
- Credit card processing
- Merchandise restocking
- Multitasking and organization
- Cash handling and management
- Cash register systems
Languages
Dari
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Persian
Advanced (C1)
C1
Turkish
Elementary (A2)
A2
Urdu
Advanced (C1)
C1
Timeline
Cashier
Bluesky Supermarket
03.2021 - 01.2025
House Cleaner
Private residence
09.2014 - 01.2019
Room Attendant
Comfort Inn
09.2009 - 08.2014
Certificate - Administration And Microsoft Office
Centennial College
06.2006 - 06.2007
David And Mary Thompson Collegiate Institute