Yeferson Mendoza
Winnipeg,MB
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AZKA IT Consulting
08.2020 - 07.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Analyst Consultant
CGS Latam
08.2015 - 08.2020
- Provided analytical support to management and stakeholders on complex business problems.
- Implemented changes based on findings from analyses of customer needs assessment results.
- Analyzed competitor activities in order to recommend pricing strategies that maximize profits.
- Developed predictive models using machine learning algorithms for forecasting future events.
- Provided strategic advice on how best to leverage technology investments in order to increase efficiency.
- Facilitated workshops with stakeholders in order to define requirements for new systems or applications.
- Researched emerging technologies and identified potential areas where they can be utilized within the organization.
- Worked with internal teams to understand business needs and changing strategies.
Education
Associate of Science - Commerce Industry Sales & Marketing
Red River College of Applied Arts, Science And Technology
Winnipeg, MB04-2023
Bachelor of Science - Computer Engineer
Lisandro Alvarado
Venezuela07-2013
Skills
- Scheduling
- Inbound and Outbound Calling
- Report Generation
- Appointment Scheduling
- Call Management
- Paperwork Processing
- Data Entry
- Data Collection
- Product Sales
- Business Development Understanding
- Conflict Resolution
- Professional Telephone Demeanor
- Senior Leadership Support
- Lead Generation
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
Canadian Professional Sales Association | CPSA - 2023
Timeline
Customer Service Representative
AZKA IT Consulting
08.2020 - 07.2022
Analyst Consultant
CGS Latam
08.2015 - 08.2020
Associate of Science - Commerce Industry Sales & Marketing
Red River College of Applied Arts, Science And Technology
Bachelor of Science - Computer Engineer
Lisandro Alvarado
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