Yeeun (Yennie) Kwon
Surrey,Canada
Summary
Office Administrator with a strong background in managing schedules, records, and client services. Experienced in supporting corporate operations and educational programs as well as clinic administration. Known for reliability, attention to detail, and the ability to thrive in fast-paced workplaces.
Overview
7
7
years of professional experience
Work History
Receptionist/Administrative Assistant
Fitness OMC Clinic
01.2025 - Current
- Lead insurance enrollment, claims setup, and Jane APP system implementation for new branch opening
- Greet patients in a friendly and professional manner, both in person and over the phone
- Schedule and manage appointments using the Jane APP system
- Handle patient check-in and check-out, including payments and receipts
- Submit and follow up on insurance claims (ICBC, and extended health plans)
- Keep accurate patient records and ensure all information is private and secure
- Communicate clearly in both Korean and English, helping patients feel comfortable
- Support clinic operations with tasks like managing emails, preparing forms, and ordering supplies
- Help coordinate between practitioners and patients for a smooth daily flow
Sales Assistant
Brave and Young
01.2024 - 06.2024
- Coordinated with clients to ensure smooth communication and satisfaction
- Assisted in implementing new processes and software for task management
- Collaborated with the marketing department to manage email lists and campaigns
- Provided general administrative support and reception services
- Prepared client invoices, followed up on accounts receivable, and assisted with income tax return packages
Data Entry Specialist/Administrator
Supercell
08.2023 - 01.2024
- Customer service, CRM data entry, and payment processing
International Program Coordinator
Kyungpook National University
03.2022 - 05.2023
- Organize students who apply for Exchange Programs at European Universities
Administrator
Coway Yeongju Branch
11.2018 - 12.2021
- All the admin work and managing corporate clients
Education
Bachelor's degree - Geology
Kangwon National University
Chuncheon, Gangwon-do02.2017
Skills
- Administrative Support & Office Coordination
- Medical Billing & Insurance Claims (ICBC, Extended Health)
- Appointment Scheduling & CRM Systems (Jane App)
- Bilingual Communication (English & Korean)
- Data Entry & Records Management
- Customer Service & Conflict Resolution
- MS Office Suite (Word, Excel, Outlook), Google Workspace
Languages
English, Korean
Timeline
Receptionist/Administrative Assistant
Fitness OMC Clinic
01.2025 - Current
Sales Assistant
Brave and Young
01.2024 - 06.2024
Data Entry Specialist/Administrator
Supercell
08.2023 - 01.2024
International Program Coordinator
Kyungpook National University
03.2022 - 05.2023
Administrator
Coway Yeongju Branch
11.2018 - 12.2021
Bachelor's degree - Geology
Kangwon National University
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