Yedjouyeteni Sereba Coulibaly

• Evaluating customer purchase requirements and recommended best-fit company offerings.
• Staying knowledgeable on latest products innovations and technological advancements through continuous training.
• Maximizing customer retention by resolving issues quickly.
• Welcoming the customer
  Analyzing your request and advise it
• Offering one or more products
• Offering complementary sales or substitute products (including beyond its radius)
• Mastering the different techniques of approaches and sales
• Closing the sale and/or cash out
  Presenting and propose the services and benefits of the brand

-CASHIER:

• Helping customers complete purchases, locate items, and join reward programs.
• Stocking, tagged and displayed merchandise as required.
• Personalizing, fast and courteous customer service.
• Taking note of current promotions and apply them in accordance with procedures issued.
• Processing phone calls, exchanges and refunds.
• Keeping your work place clean.
• Demonstrating listening skills to customer requests and proposes solution.

-SALE ASSOCIATE:

• Managing returns, exchanges and refunds in accordance with store policy.
• Building relationships with customers and community to promote long term business growth.
• Selecting correct products based on customer needs, product specifications and applicable regulations.
• Attending monthly sales meetings and quarterly sales trainings.
• Driving store revenue by offering customers accessories and related purchases to complete selections.
• Quoting prices, credit terms and other bid specifications.
• Contributing to event marketing, sales and brand promotion.
• Working with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

• Tracked production statuses, coordinated workflow and reported and coordinated schedules.
• Interacted with internal partners to track development progress and address non-conforming issues to avoid negative impacts on completion timelines.
• Organized work to meet demanding production goals.
• Worked with development team to define and implement customer change requests to enhance product functionality.
• Made price changes and clearly identifies merchandise with posters.
• Confirmed that appropriate displays, furniture and tools are used to do required tasks.

• Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
• Served food and beverages promptly with focused attention to customer needs.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Completed credit payments via card processing systems.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Learned and adapted quickly to new technology and software applications.
• Applied effective time management techniques to meet tight deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked well in team setting, providing support and guidance.
• Demonstrated high level of initiative and creativity while tackling difficult tasks.
• Ensured cleanliness of sales areas
• Gained strong leadership skills by managing projects from start to finish.

• Attended bridal industry events to promote services and build relationships with prospective vendors.
• Balanced cash drawers and prepared bank deposits for financial maintenance.
• Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
• Followed strict guidelines for handling confidential information.