Yeboah Nana Boakye
Ottawa,ON
Summary
Dedicated professional with a proven track record in hospitality and healthcare, exemplified during tenure at Alfred Owusu. Mastered supply inventory management and enhanced guest satisfaction through meticulous quality assurance, achieving efficient operational workflows. Demonstrates exceptional empathy and interpersonal skills, ensuring high standards of care and service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Mr Kofi
03.2020 - 11.2023
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Collected and transported specimens to prepare for lab testing.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Housekeeper
Mrs Brek Agnes
Ottawa, ON
12.2023 - 01.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
PSW
Mavis Wood
Peterborough, ON
03.2024 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associate"s Degree - Personal Support Worker
Sir Standford College of Applied Arts And Sciences
Peterborough, ON05.2024
Skills
- Hospitality background
- Excellent oral and written communication
- Physically strong
- Empathy
- Quality Assurance
- Supply Inventory Management
- Time Management
- Basics emergency techniques
- Patience
- Strong communication
- Interpersonal skills
Languages
English
Full Professional
Certification
- PCW - Personal Care Worker
- First Aid/CPR Certified
Timeline
PSW
Mavis Wood
03.2024 - 04.2024
Housekeeper
Mrs Brek Agnes
12.2023 - 01.2024
Patient Care Technician
Mr Kofi
03.2020 - 11.2023
Associate"s Degree - Personal Support Worker
Sir Standford College of Applied Arts And Sciences
- PCW - Personal Care Worker
- First Aid/CPR Certified
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