YEASHFA ADNAN
Montréal
Summary
Detail-oriented and client-focused university student currently pursuing a Bachelor of Science at Concordia University. Customer-focused and highly organized professional with experience in front-line service, client relations, and administrative coordination. Demonstrated ability to manage multiple communication channels and maintain efficiency in fast-paced environments. Seeking a remote position to provide reliable, high-quality customer support and ensure a seamless client experience.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Volunteer (TNR Support)
Hand in Heart Rescue
Montréal
01.2024 - Current
- Assisted in trap-neuter-return (TNR) operations for stray cats
- Maintained detailed tracking and documentation of cases
- Demonstrated organization, teamwork, and reliability
- Worked with cross-functional teams to achieve goals.
Student Union Volunteer
Dawson College Student Union
Montréal
08.2023 - 07.2024
- Assisted in organizing and executing student events
- Coordinated logistics, communication, and scheduling
- Supported administrative and engagement initiatives
- Organized events for student engagement and community building at the college.
- Collaborated with diverse teams to plan activities promoting inclusivity and participation.
- Trained new volunteers on operational procedures and best practices for engagement.
- Provided guidance and support to fellow volunteers during their shifts.
- Attended weekly meetings to discuss progress and future initiatives.
Receptionist / Customer Relations Manager
Miraj Trading
Montréal
06.2021 - 07.2024
- Acted as the primary front desk representative, greeting and assisting clients professionally
- Managed high volumes of daily phone calls, emails, and walk-in inquiries
- Maintained and updated client records, inventory logs, and documentation
- Processed transactions, invoices, and order documentation accurately
- Supported administrative operations including data entry and coordination
- Updated website content and maintained product information
- Delivered personalized customer service as the primary point of contact
- Resolved customer concerns and complaints efficiently, maintaining satisfaction
- Built strong client relationships through clear communication and follow-ups
- Assisted customers with product information, orders, and service requests
- Supported administrative tasks to ensure smooth daily operations.
- Utilized office software to maintain records and manage files effectively.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Shift Manager / Team Member
Tim Hortons
Montréal
07.2019 - 09.2022
- Supervised daily operations and coordinated team members during high-volume shifts
- Delivered strong customer service and handled multiple interactions simultaneously
- Resolved customer concerns in a calm and solution-oriented manner
- Managed cash handling, register balancing, and transactions
- Trained new employees and supported team efficiency
- Ensured compliance with safety and operational standards
- Supervised daily operations to ensure efficient service delivery.
- Conducted inventory checks to maintain adequate stock levels and minimize waste.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Assisted in resolving escalated customer service issues in a timely manner.
- Responded quickly and effectively to emergency situations as they arose.
- Ensured compliance with food safety regulations and quality standards.
Entrepreneurship Cooperative Member (CIEC Program)
YMCA
Montréal
06.2018 - 08.2019
- Provided customer-facing services and conducted needs assessments
- Assisted with budgeting, bookkeeping, and scheduling
- Developed communication and problem-solving skills
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Education
Bachelor of Science (BSc) - Biology
Concordia University
Montréal, QC 08.2024 - 04.2026
Diploma of College Studies (DEC) - Psychology
Dawson College
Montréal, QC 09.2022 - 07.2024
Skills
- Front Desk Operations
- Client Reception
- Appointment Scheduling
- Calendar Coordination
- High-Volume Communication
- Customer Service
- Conflict Resolution
- Administrative Support
- Record Management
- Multitasking
- Microsoft Office
- Communication skills
- Documentation management
- Conflict resolution
- Analytical and critical thinking
- Friendly, positive attitude
- Self-Directed
- Good Telephone Etiquette
Volunteer Experience
- Student Union Volunteer, Dawson College Student Union, Montréal, QC, 01/01/23, 12/31/24, Assisted in organizing and executing student events, Coordinated logistics, communication, and scheduling, Supported administrative and engagement initiatives
- Volunteer (TNR Support), Hand in Heart Rescue, Montréal, QC, 01/01/24, Present, Assisted in trap-neuter-return (TNR) operations for stray cats, Maintained detailed tracking and documentation of cases, Demonstrated organization, teamwork, and reliability
Languages
- English (Fluent)
- French (Fluent)
- Bengali (Spoken)
Timeline
Bachelor of Science (BSc) - Biology
Concordia University
08.2024 - 04.2026
Volunteer (TNR Support)
Hand in Heart Rescue
01.2024 - Current
Student Union Volunteer
Dawson College Student Union
08.2023 - 07.2024
Diploma of College Studies (DEC) - Psychology
Dawson College
09.2022 - 07.2024
Receptionist / Customer Relations Manager
Miraj Trading
06.2021 - 07.2024
Shift Manager / Team Member
Tim Hortons
07.2019 - 09.2022
Entrepreneurship Cooperative Member (CIEC Program)
YMCA
06.2018 - 08.2019