Yeabsira Aynalem
Toronto,ON
Overview
1
1
Certification
Work History
Volunteer
Mekedoniya
- Coordinated community outreach initiatives by organizing events that increased awareness of local resources.
- Implemented feedback mechanisms to gather insights from volunteers for continuous improvement.
- Conducted needs assessments for community programs to identify gaps and areas for improvement.
- Facilitated workshops for skill development, enhancing participants' confidence and knowledge.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Customer Service Representative
Shopers Drug Mart
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School -
Htpss
Ethiopia Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Team collaboration
- Community service
- Time management
- Flexible schedule
- Customer service
Languages
English
Full Professional
Certification
First aid and cpr
Timeline
First aid and cpr
Volunteer
Mekedoniya
Customer Service Representative
Shopers Drug Mart
High School -
Htpss