Ye Hong
Richmond
Summary
Dynamic General Manager with a proven track record at Roope International Trading Ltd, excelling in relationship building and vendor sourcing. Achieved significant cost reductions through strategic negotiations while enhancing customer satisfaction. Expert in budget management and goal setting, driving sales growth and operational efficiency in competitive markets.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Roope International Trading Ltd
06.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
E-Commerce Operations Manager
Foody World Supermarket
10.2024 - 04.2025
- Managed budget allocation across various e-commerce functions, ensuring optimal resource utilization for maximum ROI.
- Reduced order processing time with efficient inventory management and clear communication between departments.
- Collaborated with cross-functional teams to enhance website user experience, boosting conversion rates.
- Analyzed customer feedback data to identify areas of improvement in product offerings and service quality.
- Established effective communication channels between internal stakeholders for smooth decision-making and execution of tasks.
- Developed and executed marketing strategies for increased online sales, targeting specific customer segments.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Co-Founder
0998477.B.C .Ltd ( Cube Inc)
05.2017 - 12.2019
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Secured lucrative partnerships by establishing strong relationships with key industry players.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Grew the customer base through targeted outreach and networking events.
- Established foundational processes for business operations.
- Streamlined operational processes for improved efficiency and cost reduction.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Drove company expansion into new markets, increasing overall brand visibility and recognition.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Education
BBA - Supply Chain Management
Yorkville University
460 Yonge Street Toronto 09-2028
Diploma - Fashion Marketing - Buyer's Profile
The Art Institute Of Vancouver
Vancouver, BC03-2016
Skills
- Customer relations
- Relationship building
- Customer relationship management
- Goal setting
- Vendor relationships
- Purchasing
- Purchasing and planning
- Sound judgment
- Vendor sourcing
- Product analysis
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Certification
- Serving it Right (Responsible sevice BC ) Certificate ID:2819605
Timeline
E-Commerce Operations Manager
Foody World Supermarket
10.2024 - 04.2025
General Manager
Roope International Trading Ltd
06.2023 - Current
Co-Founder
0998477.B.C .Ltd ( Cube Inc)
05.2017 - 12.2019
BBA - Supply Chain Management
Yorkville University
Diploma - Fashion Marketing - Buyer's Profile
The Art Institute Of Vancouver