Yasser El Dabaa
Ottawa,ON
Summary
Young professional with a proven track record in customer service and sales. Skilled in Microsoft Office and adept at fostering customer relations and customer satisfaction. I have successfully managed diverse roles, from facilitating events at Technoft to driving sales and ensuring customer satisfaction across various industries.
Overview
16
16
years of professional experience
Work History
Independent Contractor (Driver)
Uber Technologies Inc.
01.2018 - 11.2024
- Provided exceptional customer service by ensuring a safe, efficient, and pleasant ride experience for 1,000+ customers
- Managed a flexible schedule to meet customer demand during peak times while maintaining a 4.8+ driver rating
Staff Member
Bounce! Trampoline Sports
Cairo, Egypt
04.2016 - 10.2016
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies
- Set up promotional displays and equipment for special events and activities
Internship / Executive Assistant
Technoft
Cairo, Egypt
04.2015 - 08.2015
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Facilitated communication between senior management and staff.
Lawn Aerator
Canadian Property Stars
Ottawa, Canada
04.2014 - 05.2014
- Engaged homeowners in face-to-face conversations to assess lawn care needs and provide customized recommendations
- Executed door-to-door sales activities.
Real Estate Assistant
El Fath For Real Estate
Cairo, Egypt
05.2012 - 08.2012
- Provided administrative support to real estate agents, ensuring smooth daily operations of the office
- Managed and organized property listings, scheduling showings, and preparing marketing materials (flyers, brochures, etc.)
- Coordinated appointments, meetings, and property viewings, ensuring efficient use of agents' time and high-level customer service
Shopkeeper
Red Sea Anglers
Cairo, Egypt
05.2009 - 08.2011
- Assisted customers with inquiries, provided product information, and ensured a pleasant shopping experience
- Processed sales transactions; managed cash registers and maintained accurate cash balance
Education
Bachelor of Arts - Environmental Studies
Carleton University
Ottawa, ON, Canada08-2025
High School Diploma -
American International School in Egypt
Cairo, Egypt06.2011
Skills
- Sales experience
- Customer service
- Experienced with Microsoft Office Applications
- Recordkeeping Proficiency
- Customer relations skills
Languages
- English
- Arabic
Affiliations
- Model United Nations Member THIMUN (The Hague, Netherlands) and TIEMUN(Cairo, Egypt)
- Highschool Varsity Soccer Captain
- Carleton University Soccer Team
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Independent Contractor (Driver)
Uber Technologies Inc.
01.2018 - 11.2024
Staff Member
Bounce! Trampoline Sports
04.2016 - 10.2016
Internship / Executive Assistant
Technoft
04.2015 - 08.2015
Lawn Aerator
Canadian Property Stars
04.2014 - 05.2014
Real Estate Assistant
El Fath For Real Estate
05.2012 - 08.2012
Shopkeeper
Red Sea Anglers
05.2009 - 08.2011
Bachelor of Arts - Environmental Studies
Carleton University
High School Diploma -
American International School in Egypt
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