Bilingual and adaptable server known for exceptional guest satisfaction and team collaboration. Expertise in upselling and managing operations, driving positive experiences and maintaining high standards during peak service hours.
Overview
4
4
years of professional experience
Work History
Portola Italian Kitchen and Bar
Jose Luis Lopez
Oxnard
01.2024 - Current
Server
Facilitated resolution of customer disputes to ensure satisfaction.
Operated effectively under extreme pressure to maintain a harmonious environment.
Managed opening and closing procedures to streamline operations
Boosted positive visibility by increasing favorable Yelp reviews
Downtown cafe
Jose Luis Lopez
Oxnard
01.2022 - Current
Server & Food runner
Managed multiple tables efficiently during peak hours.
Addressed and resolved conflicts swiftly resulting in patron & customer satisfaction 100% of the time
Built strong connections with customers to improve overall satisfaction
Trained new servers on menu items and service protocols.
JL Business Consulting
Rubi Lopez
Oxnard
08.2025 - 03.2026
Scanning & Filing
Education
GED -
Pacifica High School
Oxnard
06-2024
Associate of Applied Science - Cognitive Psychology
Ventura College
Ventura, CA
04-2026
Skills
Bilingual
Data analysis
Customer service & guest satisfaction
Time management
Team collaboration
Menu upselling
Languages
Spanish
Full Professional
Timeline
JL Business Consulting
Rubi Lopez
08.2025 - 03.2026
Portola Italian Kitchen and Bar
Jose Luis Lopez
01.2024 - Current
Downtown cafe
Jose Luis Lopez
01.2022 - Current
GED -
Pacifica High School
Associate of Applied Science - Cognitive Psychology
Event Staff and Kitchen/Bar Assistant at South Carolina Governor's Mansion, SCPRTEvent Staff and Kitchen/Bar Assistant at South Carolina Governor's Mansion, SCPRT