Yazmin Lopez
Perris
Summary
Detail-oriented legal intake and client services professional with experience in client consultation, case intake, and sales within a law firm environment. Skilled in evaluating client needs, gathering accurate case information, and guiding individuals through the intake process with professionalism and empathy. Ability to manage high call volumes, convert leads into retained clients, and maintain organized, accurate documentation. Bilingual in English and Spanish, with strong communication skills and the ability to build trust with diverse clients in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Legal Intake Specialist/Client Consultant
Lisinski Law Firm
Riverside, CA
04.2024 - Current
- Conduct detailed client consultations to assess client needs, gather case facts, and evaluate preliminary eligibility based on firm criteria
- Convert inbound leads into retained clients through effective communication and rapport building, achieving approximately 30-40% conversion rate
- Gather and document detailed case information with accuracy and confidentiality
- Coordinate appointments and follow-up calls with inbound leads
Program Clerk
Pacific Asian Consortium in Employment
Los Angeles, CA
02.2018 - 03.2024
- Interact with clients via phone, email, and in person to assist with application processes and determine eligibility
- Process high-volume applications with strong attention to detail and accuracy
- Ensure all documentation is complete and correctly entered into database systems
- Schedule client appointments and coordinate with field technicians
- Prepare and organize paperwork for program services
- Process technician timesheets and enter payroll data accurately
Education
High School Diploma -
City of Angels
Los Angeles, CA06-2011
Skills
- Legal Intake & Client Consultation
- Customer Service & Relationship Building
- Multitasking in Fast-Paced Environments
- Sales & Client Conversion
- Data Entry
- Attention to Detail & Accuracy
Languages
English
Spanish
Timeline
Legal Intake Specialist/Client Consultant
Lisinski Law Firm
04.2024 - Current
Program Clerk
Pacific Asian Consortium in Employment
02.2018 - 03.2024
High School Diploma -
City of Angels