Yazmin Garcia
Vista
Summary
Bilingual in English and Spanish, highly self motivated individual known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training and development, and sales strategy implementation. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ASSISTANT STORE MANAGER
Cricket Wireless
Vista
02.2025 - Current
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained current knowledge of the company's products, services, promotions, and pricing.
- Built rapport with customers by engaging in friendly conversations while ensuring their privacy is respected at all times.
- Performed daily opening and closing duties including counting register funds, setting up promotional materials, organizing merchandise displays.
- Plan and coordinate store events and use social media platforms to promote.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
INSURANCE AGENT
Adriana's Insurance
Vista
07.2024 - 02.2025
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Processed payments received from clients promptly according to established procedures.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Maintained accurate records of all insurance transactions using computer software systems.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Performed up to 150 follow-up calls to assess customer satisfaction with products and services.
Assistant Store Manager | Notary
The UPS Store
San Marcos
08.2022 - 07.2024
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Resolved customer complaints regarding shipping issues in a timely manner.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Collaborated with supervisors to identify improvements in shipping and receiving processes.
- Pack shipments based on item and customers needs.
- Attested to the authenticity of signatures on official documents.
- Adhered to strict confidentiality standards at all times while handling sensitive information.
- Checked customer ID documents for completeness and accuracy prior to notarizing them.
- Informed customers about fees charged for Notary services.
- Ensured that all signers understood the contents of documents they were signing.
- Followed state laws regarding proper completion of notarial acts.
- Kept updated on changes in local and state laws governing Notaries Public.
- Advised clients on applicable laws related to notary services.
District Manager
Cricket Wireless
Vista
01.2017 - 09.2021
- Trained and mentored sales team members in customer relations, customer service and product placement.
- Led, coached and developed employees to achieve sales goals.
- Prepared weekly reports on sales activity, successes and areas needing improvement.
- Collaborated with other departments such as marketing, finance, human resources and operations in order to ensure success across all areas of responsibility.
- Developed and implemented strategies to increase market share and profitability of the district.
- Implemented incentive programs designed to motivate the sales force within the district.
- Recruited new members for the sales team when needed according to established criteria.
- Organized regional conferences for managers from multiple districts in order to exchange best practices.
- Worked effectively in team environments to make the workplace more productive.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Managed inventory and supplies to ensure materials were available when needed.
Assistant Store Manager
The 99 Cent Store
Vista
01.2016 - 05.2017
- Handled scheduling for store shifts to achieve adequate staffing.
- Supervised cash handling processes to ensure accuracy of transactions.
- Maintained inventory by checking merchandise to determine levels.
- Trained new employees on store policies, procedures and customer service standards.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
HIGH SCHOOL DIPLOMA -
ALTA VISTA HIGH SCHOOL
Vista, CA01.2012
Skills
- Bilingual English and Spanish
- Highly Self-motivated
- Customer relationship management
- Experienced in Cross-selling and Upselling
- Intermediate in Excel
- Proficient in Google Software
- Excellent communication skills
- Social media marketing
- Proficient
- Detail-oriented
- Computer proficiency and Microsoft office
- Positive and professional
- Multitasking
- Time management abilities
- Goal driven
Certification
- Insurance Agent, 4411656
- NNA Certified Notary Public, 2463508
Timeline
ASSISTANT STORE MANAGER
Cricket Wireless
02.2025 - Current
INSURANCE AGENT
Adriana's Insurance
07.2024 - 02.2025
Assistant Store Manager | Notary
The UPS Store
08.2022 - 07.2024
District Manager
Cricket Wireless
01.2017 - 09.2021
Assistant Store Manager
The 99 Cent Store
01.2016 - 05.2017
HIGH SCHOOL DIPLOMA -
ALTA VISTA HIGH SCHOOL