Yazil Reyes

Prepared detailed cost estimates and bills for customers, ensuring accuracy and clarity for customer approval.

Interacted with customers and repair facilities via phone, email, and in person to explain charges, resolve disputes, and coordinate services.

Maintained organized customer service documentation, entering data into company's customer relations systems software.

Ensured proper file management and compliance.

Utilized CRM software to update and maintain accurate customer rentals, appointments with partnered shops, and consistent updates to managed claim files.

Performed administrative tasks when calculating and issuing payments to customers and repair facilities.

Provided front office customer service including answering phones, handling walk-ins, scheduling appointments, and responding to customer concerns.

Maintained organized customer files, service orders, billing paperwork, and repair documentation in both digital and physical formats.

Entered and updated customer, vehicle, and estimate information into system databases, ensuring accurate and complete records.

Resolved customer questions, complaints, and discrepancies with professionalism and efficiency.