Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer Experience
Timeline
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Yazgi Alici

Toronto,ON

Summary

Results-driven E-commerce Specialist with a strong background at DeFacto, specializing in Google Analytics and strategic digital marketing. Proven success in optimizing product listings, leading to enhanced online visibility and increased sales performance. Recognized for fostering innovation and achieving growth while prioritizing customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bakery Assistant

Lebanese Kitchen
Toronto, Ontario
08.2024 - Current
  • Applying expertise in proper food handling techniques when preparing ingredients.
  • Ensure a clean and organized bakery area, complying with health and safety regulations.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Ensure the freshness and quality of bakery goods by performing regular quality checks.
  • Optimizing storage areas for maximum space efficiency and quick access to production essentials.
  • Restocking shelves with freshly baked goods throughout the day, ensuring a continuous display and availability for sale.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Delivering exceptional customer service during high-volume shifts, ensuring seamless operations, fostering satisfaction, and building customer loyalty.

E-commerce Specialist

DeFacto
Istanbul, Turkey
09.2022 - 06.2024
  • Engaged with online customers through email, phone, and other electronic messaging channels.
  • Leveraged analytics tools to monitor campaign performance, and proactively adjusted strategies for optimal results.
  • Scanned competitive activity and market trends to uncover growth opportunities, and drive innovation.
  • Compiled in-depth reports on e-commerce activities, analyzing sales performance, and market trends using Google Analytics.
  • Enhanced product listings across e-commerce platforms to boost visibility and drive engagement.
  • Optimized online product listings, ensuring accurate pricing, descriptions, and images across multiple e-commerce platforms for clothing sales in overseas markets.
  • Added and updated photos, videos, and images to online storefronts and shopping websites.
  • Drive marketing via social media.

E-Commerce Specialist

Kozmos Group
Istanbul, Turkey
07.2019 - 09.2022
  • Sale of home textiles for Amazon, Walmart, Wayfair, Etsy, and eBay marketplaces.
  • Budget planning for online channels.
  • Optimized and maintained online product listings, ensuring accuracy, and maximizing visibility and engagement across multiple e-commerce platforms.
  • Engaging with online customers via electronic mail, telephone, or other electronic messaging.
  • Coordinated logistics operations such as order processing, inventory management, and shipment tracking.
  • Processed customer payments through electronic transaction services.
  • Proactively managed order cancellations, addressing customer requests, or resolving inventory and delivery issues.
  • Facilitated online customer service inquiries, resolving issues promptly to maintain customer satisfaction.
  • Delivered e-mail confirmation of completed transactions and shipment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated effectively with a diverse team to achieve goals and resolve product and service challenges.

Education

Bachelor of Sociology - Sociology

Istanbul Aydin University
Istanbul, Turkey
06-2018

High School Diploma -

Vehbi Koc Vakifi High School
Istanbul, Turkey
06-2014

Skills

  • Google analytics
  • Product listing optimization
  • Digital marketing strategy
  • Budget planning
  • Performance reporting
  • Product listing
  • E-commerce platforms

Certification

  • E-commerce certifications
  • Business Analysis Expertise certification
  • Customer Relations certification

Languages

Turkish
Native/ Bilingual
English
Professional

Volunteer Experience

  • Hayata Sarıl Lokantası - Preparing and distributing meals to individuals experiencing homelessness in Istanbul
  • Mor Cati - Providing support to women in need, facilitating their access to essential resources, and assistance in Istanbul
  • Haciko - engaged in the care and welfare of stray animals, alongside the distribution of food to underserved areas in Istanbul through the Adoption Istanbul initiative

Timeline

Bakery Assistant

Lebanese Kitchen
08.2024 - Current

E-commerce Specialist

DeFacto
09.2022 - 06.2024

E-Commerce Specialist

Kozmos Group
07.2019 - 09.2022

Bachelor of Sociology - Sociology

Istanbul Aydin University

High School Diploma -

Vehbi Koc Vakifi High School

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Yazgi Alici