Yazan Murad
Mississauga,ON
Summary
Dynamic leader with a proven track record at Costco, excelling in process development and stock management. Skilled in driving sales growth and enhancing team performance through effective coaching and problem resolution. Leveraged data analytics to optimize operations, achieving significant improvements in efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Department Supervisor
Costco
05.2023 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Managed team of 15 employees, delegated tasks and held each employee accountable for completing assignments.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Department Manager
Adonis Marche
01.2023 - 06.2023
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Defined clear targets and objectives and communicated to other team members.
Education
Associate of Applied Science - Information And Computer Systems
Sheridan College Institute of Technology And Advanced Learning
Oakville, None12-2026
Skills
- Process and procedure development
- Stock management
- Growth planning
- POS systems operations
- Policy enforcement
- Sales growth
- Leadership
- Problem resolution
- Problem-solving
- Multi-tasking mastery
Languages
English
Professional Working
Arabic
Native or Bilingual
Timeline
Department Supervisor
Costco
05.2023 - Current
Department Manager
Adonis Marche
01.2023 - 06.2023
Associate of Applied Science - Information And Computer Systems
Sheridan College Institute of Technology And Advanced Learning
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