YAZAN HAMARSHEH
Nanaimo,Canada
Summary
Results-driven operations professional with a proven track record in project coordination, resource planning, and process optimization. Skilled in collaborating with cross-functional teams and stakeholders to streamline workflows, enhance efficiency, and achieve strategic goals. Adept at handling complex projects, adapting to dynamic environments, and delivering consistent results.
Overview
8
8
years of professional experience
3
3
Certification
Work History
Service Coordinator
BC Hydro
Nanaimo, Canada
09.2021 - Current
- Maintain liaison between internal and external stakeholders, leading to efficient project executions.
- Managing projects, working closely with management and cross-functional teams to meet project timelines and objectives.
- Assist operational initiatives by applying Lean Six Sigma methodologies, significantly improving process efficiency, reducing waste and cycle times.
- Lead and coordinate projects that involve multiple departments, ensuring timely completion and alignment with organizational goals.
Store Manager
Telus
Nanaimo, Canada
05.2020 - 09.2021
- Led initiatives to cultivate a positive work environment and align company culture with overarching business strategy, driving employee engagement and operational excellence.
- Advanced productivity KPIs through data-driven analysis and process optimization, directly contributing to the achievement of business goals and improved team performance.
- Overhauled sales processes, improving customer acquisition and onboarding efficiency through strategic planning and execution.
- Enhanced workflow efficiency by optimizing processes and implementing effective employee training and coaching strategies.
Assistant Store Manager
Telus
Nanaimo, Canada
01.2019 - 05.2020
- Developed comprehensive operational guidelines for staff.
- Educated operations team on best practices, company policies and service excellence standards.
- Monitored employee productivity and led the initiative for optimizing procedures, reducing process cycle times through streamlined operations and effective performance management strategies.
- Facilitated monthly staff meetings focused on strategic improvements and open communication, significantly enhancing team cohesion and collaborative problem-solving capabilities.
Client Account Manager
Telus
Nanaimo, Canada
09.2017 - 01.2019
- Expertly managed and nurtured relationships with a diverse portfolio of clients, spanning both B2C and B2B sectors, with focus on small and medium enterprises (SMEs).
- Leveraged CRM analytics to streamline customer data management, enhancing the sales pipeline's efficiency and accuracy by through targeted insights and strategies.
- Maintained accurate client records, enabling improvement in response times to client inquiries and an increase in cross-selling opportunities.
Sales Representative
Telus
Nanaimo, Canada
03.2017 - 06.2017
- Specialized in B2C sales, engaging directly with individual customers to offer tailored solutions that met their unique needs and preferences, significantly enhancing customer satisfaction and loyalty.
- Contributed to promotional activities and the development of marketing materials, increasing brand awareness and fostering customer engagement within local communities.
- Addressed and resolved product or service concerns efficiently, ensuring high customer retention and contributing to sales performance through committed service and strategic follow-up.
Education
Bachelor Of Business Administration - Double Majors in Management And International Business
Vancouver Island University
01.2019
Skills
- Work flow planning
- Leadership and Team Development
- Operational Efficiency and Process Optimization
- Strategic Planning
Certification
- Lean Six Sigma Black Belt Certification, February, 2024
- Electric Utility Fundamentals, February, 2022
- BC Low Energy Code, May, 2022
Timeline
Service Coordinator
BC Hydro
09.2021 - Current
Store Manager
Telus
05.2020 - 09.2021
Assistant Store Manager
Telus
01.2019 - 05.2020
Client Account Manager
Telus
09.2017 - 01.2019
Sales Representative
Telus
03.2017 - 06.2017
Bachelor Of Business Administration - Double Majors in Management And International Business
Vancouver Island University
Similar Profiles
Laura DempseyLaura Dempsey
Field Services Administrator at BC Hydro-Mica Creek, BCField Services Administrator at BC Hydro-Mica Creek, BC
Cole SchneiderCole Schneider
Mechanical Engineering Intern at BC HydroMechanical Engineering Intern at BC Hydro
Nirmal QamarNirmal Qamar
Recruitment Assistant at BC HydroRecruitment Assistant at BC Hydro
Ryan SidenRyan Siden
Field Service Representative at BC HydroField Service Representative at BC Hydro
Harry SharmaHarry Sharma
Cook at Flavours of IndiaCook at Flavours of India