Summary
Overview
Work History
Skills
Timeline
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Yazan Ghokah

Nepean,Ontario

Summary

- A seasoned and competent professional with over 18 years experience in the hospitality and Hotel management sector based on academic background. -Highly talented and resourceful manager with great gradual experience Starting with the sales department by participating in planning room pricing ,offers, and contracts that match the tourism and business market considering the competitions between other Hotels. -Through the operation department that allowed me to be more involved in many other department in the Hotel and to have opportunity to build and supervise the front desk in addition to coordinate with the housekeeping team and F&B department During a big events in the hotel -Ending with managerial level that gave me a great opportunity in my career to get involved with other major department especially the finance, accounting as well as the HR and practice a lot of aspects such cost control, budgeting, participating in general planning and developing other services in the Hotel .

Overview

14
14
years of professional experience

Work History

Executive Manager

Armitage Hotel
Damascus
09.2019 - 01.2022
  • In this position I got involved in the whole Hotel department and achieved a high level of experience
  • Follow up with the financial department and control accounting details including (P&L)- managing expenses and hotel profit and payments
  • Cooperate with the financial department as well as the HR department and other involved department managers to minimize the expenses and at the same time maintain the highest level of quality and services
  • Provide overall leadership, guidance, and direction to the hotel team and strive to provide the highest standard of quality

Operations Manager

Armitage Hotel
Damascus
12.2017 - 09.2019
  • Being able to build a great team between front desk reservation and sales departments
  • Making Sure the front desks are on a high level of knowledge and proficiency to
  • WORK EXPERIENCE provide a smooth and outstanding service
  • Follow up when it is a group reservation(Companies , Organizations, etc) .

Sales Manager

Armitage Hotel
Damascus
03.2014 - 12.2017
  • Syria
  • Four star Hotel with two restaurants and 200 person banquet hall -Responsible for room sales including total rooms revenue and profits
  • Observe the tourism market and prepare the suitable offers and promotions according
  • Monitor competitive Hotels and determine their strength points to bring our
  • Hotel to the highest level

Sales Representative

The Blue Tower Hotel
Damascus
03.2008 - 03.2014
  • Open a new sales channel by making direct contact between Travel & Tourist agents with the private companies and organizations
  • Establish a strong long lasting relationship with clients and meet their needs as well as transfer their feedback to the management in order to improve the service
  • Follow up with the reservation department to make sure the customers are having the best level of services they requested
  • Hotel Mamagment - 10+ years

Skills

  • KBSU University, Russia ( wwwkbsuru )
  • Bachelor’s
  • Social and culture service and tourism- Specialization- administration of service and tourism
  • Russia
  • 09/1999 to 05/2005
  • EDUCATION

Timeline

Executive Manager

Armitage Hotel
09.2019 - 01.2022

Operations Manager

Armitage Hotel
12.2017 - 09.2019

Sales Manager

Armitage Hotel
03.2014 - 12.2017

Sales Representative

The Blue Tower Hotel
03.2008 - 03.2014

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Yazan Ghokah