Yayo Kadafo Mohamed
Toronto
Summary
Motivated and culturally adept professional with over 11 years of experience in project coordination, communications, community engagement, and customer relations across diverse sectors. Proven ability to manage teams, facilitate training sessions, and support program development. A strong advocate for social inclusion, community empowerment, and sustainable development. Seeking to leverage interpersonal and leadership skills in support of Cuso International’s mission in Ethiopia.
Overview
10
10
years of professional experience
Work History
Collection Agent
LendCare Capital Ltd
03.2024 - 01.2025
- Exceeded targets early: Achieved commission within the first month by effectively negotiating repayment plans, matching the performance of senior agents in a short time
- Built client trust: Managed sensitive financial discussions with empathy and professionalism, building trust with clients which resulted in successful debt resolutions and sustained cooperation
Senior Collections & Training Advisor
Financial Debt Recovery Ltd
10.2022 - 02.2024
- Collected over $50,000 monthly, surpassing individual targets and company KPIs
- Mentored new hires, conducting training on compliance, strategy, and ethical communication
- Maintained accurate records and submitted regular performance reports to management
Customer Support Specialist
Zedd Customer Solutions (EGO Power+)
01.2019 - 06.2022
- Handled high-volume customer inquiries and resolved product issues with professionalism
- Collaborated with the QA team to track customer feedback and escalate product concerns
- Delivered product training sessions to new staff during company transition phase
Insurance Sales Agent
Zedd Customer Solutions (RBC)
01.2017 - 06.2019
- Handled high-volume customer inquiries and resolved product issues with professionalism
- Collaborated with the QA team to track customer feedback and escalate product concerns
- Delivered product training sessions to new staff during company transition phase
Market Research Interviewer
Validity Research
09.2014 - 12.2017
- Conducted in-depth surveys with international respondents, often holding conversations for over 40 minutes
- Ranked among the top-performing employees for engagement and survey completion rates
Education
International Business - Ongoing
Centennial College
04.2025
High School Diploma - undefined
West Hill Collegiate Institute
Toronto, ON01.2014
Skills
- Project Coordination & Planning
- Community Engagement & Event Management
- Team Leadership & Staff Training
- Verbal & Written Communication
- Stakeholder Relations
- Multilingual: English, Arabic, Amharic, Afar
- Conflict Resolution
- Report Writing & Documentation
- Target-Oriented & Detail-Driven
Languages
English: Fluent (native-level proficiency)
Amharic: Fluent (native proficiency)
Arabic: Fluent (professional proficiency)
Afar: Fluent (native proficiency)
Timeline
Collection Agent
LendCare Capital Ltd
03.2024 - 01.2025
Senior Collections & Training Advisor
Financial Debt Recovery Ltd
10.2022 - 02.2024
Customer Support Specialist
Zedd Customer Solutions (EGO Power+)
01.2019 - 06.2022
Insurance Sales Agent
Zedd Customer Solutions (RBC)
01.2017 - 06.2019
Market Research Interviewer
Validity Research
09.2014 - 12.2017
International Business - Ongoing
Centennial College
High School Diploma - undefined
West Hill Collegiate Institute
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