YAYEN TSENG
Toronto,ON
Summary
Obtained a Bachelor's degree in Communication Arts in Kaohsiung, Taiwan. During my time at school, I developed effective communication and interpersonal skills through leadership roles in various school activities. I also collaborated with relevant industries and led fellow students. After graduation, I furthered my education in various skills and knowledge related to the restaurant industry, including coffee brewing techniques, knife skills, and managerial experience. Additionally, I have acquired proficiency in document processing, effectively integrating these skills into my professional endeavors.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Light Cafe
03.2017 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Maintained compliance with company policies, objectives, and communication goals.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Evaluated employee performance and coached and trained to improve weak areas.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Quality Control
KEYWAY
03.2020 - 11.2021
- Set up ongoing supplier site evaluation parameters to maintain quality control standards over long-term relationships.
- Trained line personnel on quality control procedures.
Education
Bachelor's - Communication Arts Department
Tungfang Design University
Taiwan06.2012
Skills
- Staff Management
- Process Improvement
- Inventory Control
- Inventory Oversight
- Policy Enforcement
- Training and mentoring
- Attention to Detail
- Teamwork and Collaboration
- Multitasking
- Adaptability and Flexibility
- Team Collaboration
- Effective Communication
- Time Management
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Certification
ONTARIO Food Handler's Certificate
TAIWAN Level C technician for Chinese Culinary
Timeline
Quality Control
KEYWAY
03.2020 - 11.2021
Supervisor
Light Cafe
03.2017 - Current
Bachelor's - Communication Arts Department
Tungfang Design University
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