Yaw Appiagyei Atua
Gatineau,QC
Summary
Friendly and customer-focused professional with 3 years in the food service industry, including a role at North & Navey and Cantina Gia. Recognized for exceptional communication and organizational skills, adept at managing cash transactions and handling customer inquiries as well as enhancing customer experiences, and managing multiple tasks in a fast-paced environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Elemental Data Collection
Ottawa, Canada
02.2024 - 01.2025
- Answering customer inquiries and assisting with any immediate needs or concerns.
- Facilitating with basic email management and correspondence, such as sending emails and forwarding messages to customers and employees
- Retrieving documents or files for staff members when requested
Front of House Worker/Server
Metropolitain Brasserie Restaurant
Ottawa, ON
02.2023 - 12.2023
- Greeting guests warmly and creating a welcoming atmosphere.
- Having an in-depth understanding of the menu, including ingredients, preparation methods, and wine pairings.
- Keeping the dining area and service stations organized, clean, and presentable.
Dietary Aide
Ravines Seniors Suites & Retirement Residence
Nepean, Ontario
07.2023 - 11.2023
- Ensuring that residents are eating properly and are comfortable during mealtime
- Serving meals to residents in the dining areas or delivering meal trays to individual rooms, ensuring proper food handling and presentation
- Socializing and interacting with residence and knowing residence dietary restrictions and allergies
Entry Level Server
North & Navy
Ottawa, Ontario
05.2022 - 08.2022
- Cleaning tables and handling dishes and glassware
- Staying informed about daily specials, new menu items, promotions.
- Delivering food orders promptly and courteously.
Education
High School Diploma -
The Priory Witham Academy
Lincoln, United Kingdom06.2017
Skills
- Excellent communicator with established customer experience skills and can connect with different people in a calm, courteous, and effective manner
- 3 years in food service and hospitality industry and catered at 5 professional events and banquets
- Proficient in basic math skills for handling cash transactions
- Planning, organizational and tracking skills and attention to details
- Hands on knowledge of using MS Office (Word, Excel, and Outlook)
Certification
- Smart Serve Certified
- ORCA Certified
- WHMIS Certified
Languages
- English, Full Professional Proficiency
- French, Full Professional Proficiency
- Twi (Asante), Full Professional Proficiency
Professional Title
Experienced restaurant server and customer service professional
Timeline
Receptionist
Elemental Data Collection
02.2024 - 01.2025
Dietary Aide
Ravines Seniors Suites & Retirement Residence
07.2023 - 11.2023
Front of House Worker/Server
Metropolitain Brasserie Restaurant
02.2023 - 12.2023
Entry Level Server
North & Navy
05.2022 - 08.2022
High School Diploma -
The Priory Witham Academy