Yaumara Costas Guerra

• During the following earlier career experience, gained valuable skills in customer service, patient care, conflict resolution, occupational safety, and information management.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.

• Maintained cleanliness and sanitation standards in residential and commercial properties.
• Operated cleaning equipment, including vacuums, floor scrubbers, and polishing machines.
• Conducted routine inspections to ensure compliance with health and safety regulations.
• Collaborated with team members to complete large-scale cleaning projects efficiently.
• Trained new staff on safe cleaning techniques and operational protocols.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.
• Used time management and efficient cleaning methods to meet deadlines.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Handled equipment, chemicals, and materials properly and with caution.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
• Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
• Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
• Provided assistance to other staff members with cleaning of difficult areas.

• Operated tools and equipment to complete subcontracted projects efficiently.
• Collaborated with team members to ensure project timelines were met consistently.
• Maintained safety protocols and cleanliness standards on job sites.
• Assisted in training new subcontractors on operational procedures and best practices.

• Provided exceptional customer service, ensuring satisfaction and repeat business.
• Assisted in food preparation and presentation, maintaining high standards of quality.
• Managed order accuracy through effective communication with kitchen staff.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times.
• Maintained cleanliness and organization of dining area to enhance guest experience.
• Handled customer inquiries and resolved issues promptly to ensure positive outcomes.
• Collaborated with team members to streamline service processes during peak hours.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.

• Company Overview: Boardwalk Rental Communities strives to be Canada’s friendliest operator of rental apartments across Canada, and offers superior customer service, quality rental apartments, and welcoming communities.
• Scheduling & Coordination: Created flexible weekly schedules for the cleaning of 7 residential locations. Prioritized and coordinated cleaning activity, and performed thorough inspections related to the move-in and move-out of residents. Adapted the schedule of tasks to the unique needs of seasonality and other requirements.
• Customer Service & Community Engagement: Represented Boardwalk toward its tenants/residents with the utmost professionalism, and warmly offer guidance or direction for various inquiries. Notably offer fluency in Spanish to help the maintenance office in supporting Spanish-speaking tenants.
• Leadership & Working Relationships: Maintained communicative relations with the Area Coordinator, and retained the respect and confidence of all site Associates working across 7 locations. Empower cleaning teams as a mentor and coach, and support them as a leader-by-example.
• Safety & Responsibility: Strictly enforced the performance of safe and responsible cleaning operations for both self and team. Ensured all personnel wore the appropriate protective equipment.
• Quality Control: Assessed suites on a weekly basis, and exercise thorough attention to detail during site visits to evaluate cleanliness, hallway conditions, laundry rooms, maintenance needs, and other factors.
• Problem Solving: Swiftly analyze and resolve issues related to scheduling, cleaning, or other factors. Exercised a straightforward approach to solving problems.
• Compliance: Ensured compliance with OH&S, WHMIS, Alberta Fire Code, Alberta Building Code, and other regulations.
• Cleaning Associate (2012 – 2014)

Bakery , production line , fast past job

Hotel and school cleaning , class rooms and offices , making sure quality and cleanliness of the job