Experienced Data Operations Director with 15+ years of success in the Market Research industry. Proficient in managing data operations, analysis, and project management. Demonstrated leadership in overseeing data professionals and external vendors, ensuring seamless internal data management and maintaining high data quality standards. Proven expertise in cultivating strong vendor relationships for uninterrupted product operations.
Skills
Team Management
Project Management
Product Demo’s
ETL Pipelines
Data Processing & Cleaning
Data Reporting & Analysis
Python
AWS
Tableau
Strategic Planning
People Management
Operations Management
Decision-Making
Technologies Used & Exposed to
Python
HTML
CSS
JQuery
AWS (Glue, Athena, S3, Apache Airflow)
Alchemer
Personal Achievement
As one of the early team members in a startup, I honed valuable soft skillsadaptability, problem-solving, and accountability-while seamlessly wearing multiple hats as needed. I proactively learned new technologies on the job, swiftly addressing diverse business needs.
Work History
Data Operations Director
AMPD Research
10.2019 - Current
Led the development of an in-house analytics platform focused on consumer behaviour which resulted in close to 30% reduction in operational costs
Responsible for implementing and optimizing end-to-end processes to ensure uninterrupted access to audience measurement product and seamless delivery of data reports to clients and leadership team
Gather client requirements, conduct product demos and assist clients with data-related inquiries
Manage external software and data vendors as needed to support product development and data delivery for various research projects
Identified and implemented automation pipelines and data processing / cleaning tasks to supplement data insights using third-party API’s / web scraping and technologies such as Python along with relevant AWS cloud services
Implement BI dashboards on Tableau for clients and leadership team.
Technical Sales Director
FocusVision (now called Forsta)
03.2017 - 10.2019
Deliver product demonstrations and offer technical assistance for products designed for the market research sector
Analyze client requirements, propose solutions, and create tailored Proof-of-Concepts
Assist with RFQs, collaborate on sales initiatives, and conduct SaaS solution training
Engage with internal teams on software issues, improvements, and competitor product SWOT analysis
Script online web surveys on Decipher survey tool using Python programming language.
Data Processing Team Manager
IPSOS
10.2013 - 03.2017
Manage operations and oversee daily data processing and programming for research projects
Lead project management activities including costing, resource planning, task allocation and vendor sourcing
Conduct kick-off meetings with clients and researchers, review questionnaires, and generate progress reports
Survey scripting, data cleaning, and produce customized reports based on researcher requirements.
Team Lead – Survey Programming
Ugam Solutions Pvt. Ltd
06.2007 - 10.2013
Program online web surveys using survey programming tools like Dimensions
Oversee daily operations, ensuring adherence to project processes and client requirements
Interact with clients for project-specific queries
Establish team processes and standards, optimizing team utilization
Conduct regular review meetings to evaluate team and individual performance