Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
· Processed new appeals and applications, managing the electronic file system and issuing acknowledgment letters.
· Handled collection of appeal and application fees, ensuring accuracy and compliance with procedures.
· Looking after the purchases of supplies and services.
· Provided administrative support to the management team, preparing statistical and caseload information.
· Organise the meetings and events and managing the calendar
· Supported Case Coordinator-Planners in file management, including the delivery of files to adjudicators and issuing Notices to the public.
· Identifying the complex issues that require immediate action
· Creating and maintain reports electronically and manually