Yat Fai Leung
Toronto,ON
Summary
- Skilled at providing both resident satisfaction and fulfilling property owner needs.
- Provider of smooth operations and rapid conflict and crisis resolutions.
- Hardworking employee with customer service, multitasking, and time management abilities.
- I am dedicated to giving every customer a positive and memorable experience.
- I am used to working with residents to address their needs, maintain properties, and drive profit and occupancy success.
- Bringing 10 years of related property management experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Maintenance Assistant – Property Management
MSQ Realty Inc.
08.2022 - Current
- Troubleshoot and preform minor repair on mechanical system, HVAC systems, electrical system, plumbing, and appliances
- Perform routine maintenance and minor repairs to buildings and facilities
- Perform preventive maintenance and predictive maintenance on building and facilities
- Conduct routine, non-licensed inspections of facilities
- Coordinate licensed inspections
- Assist with administrative duties
- Assist in preparing preventive and predictive maintenance schedules
- Maintain inventory control over equipment and supplies
- Assist in ordering replacement equipment and supplies
- Report and assist in risk management activities
- Maintain building maintenance logs and records
- Coordinate with tenant for the maintenance issue.
Facilities Officer – Facilities Management
Hong Kong Telecommunication Limited
06.2019 - 06.2022
- Handle incoming enquiries and resolve complaints cases
- Oversee the daily operation of the facilities in telephone exchange and commercial building
- Manning the planned maintenance, repair and the operation of the building
- Supervise the contractors’ performance
- Liaise with contractors and vendors
- Cost management and budget planning.
Customer Service Officer – Property Management
Jones Lang LaSalle Management Services Limited
01.2016 - 06.2019
- Handle incoming enquiries and resolve complaints cases
- Assign job duties to subordinates
- Liaise with contractors and vendors
- Assist to get building award
- Prepare report (weekly and monthly report)
- Prepare ISO audit
- Monitor the daily operation of the residential area
- Assist in ad doc duties as assigned.
Assistant Customer Service Officer (Property Management)
Jones Lang LaSalle Management Services Limited
04.2014 - 12.2015
- Handle incoming enquiries and resolve complaints cases
- Assign job duties to subordinates
- Liaise with contractors and vendors
- Draft notice
- Monitor the daily operation.
Administrative Assistant (Property Management)
Jones Lang LaSalle Management Services Limited
10.2013 - 04.2014
- Handle incoming enquiries and resolve complaints cases
- Handle site’s management fee issue
- Prepare HR report
- Take Meeting minutes
- Filing.
Clerk – Credit Card Operation Department
Citibank (Employed under Zebra)
02.2012 - 09.2013
- Data maintenance
- Screen customer’s application
- Assist in credit card approval process
- Data input.
Legal Clerk
Wong, Kwan & Co.
07.2010 - 09.2010
- Assist lawyer to prepare the legal document
- Contact to the clients.
Education
Condominium Management - Financial -
Humber College
01.2024
Condominium Management - Law -
Humber College
12.2023
FOURTEEN Excellence in Condominium Management Course (Limited License) -
Condominium Management Regulatory Authority of Ontario
07.2023
Higher diploma in Building Service Engineering -
Hong Kong Institute of Vocational Education
01.2019
Bachelor of Business Administrative in Management -
The Hong Kong Open University
01.2012
Higher diploma in Legal and Administrative Studies -
Hong Kong Institute of Vocational Education
01.2010
Skills
- Microsoft Office
- Chinese Word Processing
- AutoCAD
- HVAC Systems
- Preventive Maintenance
- Building Maintenance
- Tenant Relations
- Business Administration
- Property Management
- Maintenance Scheduling
- Maintenance Coordination
- Administrative Support
- Commercial Property
- Customer Service-Focused
- Maintenance Knowledge
- Work Order Processing
- Customer Service
- Property Maintenance
- Residential Real Estate
- Facilities Management
- Vendor Management
- Valid Ontario Driver's License
- Contract Negotiation
- Purchase Order
- Electrical Systems
- Minor Repairs
- Plumbing
- Supervisory Skills
- Work Independent
- Staff Management
Salary
Negotiable
Available Date
Negotiable
Personal Information
- Date of Birth: 11/08/89
- Nationality: Hong Kong
Certification
- CMRAO Limited License
Languages
Chinese (Mandarin)
Limited
Chinese (Cantonese)
Full Professional
Timeline
Maintenance Assistant – Property Management
MSQ Realty Inc.
08.2022 - Current
Facilities Officer – Facilities Management
Hong Kong Telecommunication Limited
06.2019 - 06.2022
Customer Service Officer – Property Management
Jones Lang LaSalle Management Services Limited
01.2016 - 06.2019
Assistant Customer Service Officer (Property Management)
Jones Lang LaSalle Management Services Limited
04.2014 - 12.2015
Administrative Assistant (Property Management)
Jones Lang LaSalle Management Services Limited
10.2013 - 04.2014
Clerk – Credit Card Operation Department
Citibank (Employed under Zebra)
02.2012 - 09.2013
Legal Clerk
Wong, Kwan & Co.
07.2010 - 09.2010
Condominium Management - Financial -
Humber College
Condominium Management - Law -
Humber College
FOURTEEN Excellence in Condominium Management Course (Limited License) -
Condominium Management Regulatory Authority of Ontario
Higher diploma in Building Service Engineering -
Hong Kong Institute of Vocational Education
Bachelor of Business Administrative in Management -
The Hong Kong Open University
Higher diploma in Legal and Administrative Studies -
Hong Kong Institute of Vocational Education