YATEESH RAO ISRAM
Scarborough
Summary
Talented Inside Sales Representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
Aztec Electrical Supply
03.2024 - Current
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Managed friendly and professional customer interactions.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Set up new accounts, established customer credit and set up payment methods.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Developed and maintained strong working relationships with professionals within assigned territory.
Office Support, Bilingual Customer Service
Concentrix Call Center
12.2019 - 04.2020
- Professional person who can work under pressure
- Highly skilled in responding to people and perform, duties
- Provide information to public in general
- Efficiently work independently as well as collaboratively
- Establish clear objectives and work to meet customer satisfaction
- Excellent team worker with good interpersonal skills, Delivered exceptional customer service in both English and French to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge
- Assisted customers in average timeframe by answering questions, responding to inquiries and handling telephone requests
- Resolved over several customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Contacted clients to verify account information and maintain accuracy, resulting in an increase in client satisfaction
- Handled customers in fast-paced setting in coordination with solid team of customer service associates
- Educated customers on current promotions, upgrades or new offerings available under current plan
- Resolved customer complaints and addressed emergency requests and needs
- Recommended products to customers, thoroughly explaining details.
Cashier and customer service representative
Winner’s Supermarket
11.2018 - 01.2019
- Operated cash register collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Worked closely with front-end staff to assist customers
- Accepted cash and credit card payments issued receipts and provided change
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Helped with purchases, locating items and signing up for rewards programs
- Learned roles of other departments to provide coverage and keep store operational
- Inspected store products for damage and obtained item replacements for customers
- Verified customer age requirement for alcohol or tobacco purchases
- Answered customer questions, provided store information and directed customers to designated store areas
- Disseminated information to customers regarding account updates, new service additions and promotional offers
- Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized
- Recommended complementary and discounted items to customers to increase sales
- Educated customers on current promotions, upgrades or new offerings available under current plan
- Scan and pack customer orders quickly and correctly
- Act responsibly and in such a way as to ensure the safety of our customers, fellow employees, and yourself
- Familiar with store layout and product knowledge
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education
Diploma - Automation And Robotics Technician
Centennial College
High School Diploma -
College Du Saint Esprit
Skills
- English
- French
- AutoCAD
- Autodesk Inventor
- Microsoft Office
- Hydraulic systems
- Electronic Circuit Design
- ABB Robots
- Fanuc Robots
- Cold calling expertise
- Persuasive negotiator
Languages
Bilingual - Fluent in English and French, English and French
Personal Information
Title: Recent Graduate
Education
Quatre Bornes, Mauritius,Toronto, ON
Hobbies
- Formula 1
- Football(Soccer)
- Badminton
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Inside Sales Representative
Aztec Electrical Supply
03.2024 - Current
Office Support, Bilingual Customer Service
Concentrix Call Center
12.2019 - 04.2020
Cashier and customer service representative
Winner’s Supermarket
11.2018 - 01.2019
High School Diploma -
College Du Saint Esprit
Diploma - Automation And Robotics Technician
Centennial College
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